Courtney Miller

Experience

• 

  Southwest Airlines

  Mar 2012 - now

  - Formed and administering The Birthday Party Project partnership for Southwest’s 50th Anniversary with project proposals, key milestones, budgeting, and leader presentations.- Oversaw Adopt-A-Pilot youth development and employee volunteer program.- Strengthened and led enterprise-wide Repurpose with Purpose program, distributing over 1 million pounds of unwanted materials to 5 community partners in 6 states and 3 countries.- Analyzed Repurpose with Purpose data to identify programmatic insights and stakeholder recommendations.- Launched Southwest’s Outreach Charitable Grant program, awarding $1 million to 24 qualified non-profit organizations. - Authored storytelling content for One Report, press releases, website, in-flight magazine, external corporate blog, and social media.- Planned cross-functional repurposing messaging, outlining distribution methods and ensuring brand fit.- Executed Hurricane Harvey Employee Relief Telethon, overseeing 120 volunteers, and raising $1.2M in employee disaster assistance.- Established holistic metrics to measure socio-economic impact of Community Outreach programming.- Facilitated alignment between external partners and Southwest Community Outreach goals.- Served as a Community Outreach intern manager, guiding projects and supervising work.- Streamlined cash and ticket grant request process through Kaizen event, eliminating 52% of process steps.- Communications & Outreach Continuous Improvement project leader- Identified and managed innovative engagement opportunities for certified Lean Six Sigma Yellow Belts.- Trained Yellow Belts on Quick Win improvement method and guided leadership presentations. Show less

  • Corporate Citizenship Consultant

    Jun 2023 - now

  • Corporate Citizenship Senior Specialist

    Jan 2022 - Jun 2023

  • Community Outreach Specialist

    Aug 2015 - Feb 2022

  • Customer Relations Senior Representative

    Mar 2012 - Aug 2015