Sara Ahmed

Experience

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  Digital works

  May 2018 - Jan 2019

  Quality Assurance Specialist

  Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.Educated employees on specific QA standards and confirmed maintenance of standards.

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  Tripathan

  Jan 2019 - Jul 2019

  Travel Consultant

  Worked closely with clients to understand unique needs and meet specific travel desires.Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

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  BIGO

  Aug 2019 - Mar 2022

  Selected top-performing creators to participate in promotional campaigns showcasing their live-streaming content.Edited live-streaming content into short-form clips tailored for social media platforms, ensuring alignment with trending styles to maximize engagement.Posted and managed promotional content across multiple social media channels, analyzing feedback and trends to refine strategy and improve creators’ performance.Produced comprehensive reports analyzing the performance of accounts, posts, and campaigns, informing future content strategies to optimize traffic and engagement.Collaborated with the Celebrity Events Team on high-profile live streams featuring actors and singers, developing live-stream content plans, prompts, and ensuring smooth on-site execution. Show less Managed daily communication with families, addressing inquiries, complaints, and coordinating creator participation in events.Oversaw top 3 events within the family team, redesigning their rules, systems, and rewards to significantly enhance engagement and revenue, achieving a tripling of participation and revenue within four months.Administered event processes, including system setup, participant selection, invitations, rewards/deductions calculations, and end-of-month analyses for continuous improvement.Promoted to Events Team Manager, leading event ideation, development, and execution from inception to evaluation, focusing on rules, design, punishments, budgets, and data-driven performance analysis.Supervised POCs for various events, conducted participant surveys, and implemented feedback to improve event quality.Prepared and presented detailed weekly/monthly performance reports to senior management. Show less

  • Content & Creator Promotions Coordinator

    Jul 2021 - Mar 2022

  • Family Team & Events & Events Team Manager

    Aug 2019 - Jun 2021
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  PartyStar

  Apr 2022 - Oct 2022

  Live Streaming Agency Operation Manager

  Spearheaded recruitment and onboarding of new live streaming agencies, leveraging various targeted strategies to expand the platform's reach.Conducted extensive market research during the application's launch phase to analyze competitors' live streaming platforms. Assessed app designs, virtual gift features, user preferences, agency systems, and monetization strategies to identify industry best practices and propose optimal designs and policies.Collaborated closely with cross-functional teams to develop agency policies, focusing on monetization structures and incentives to attract and retain top-performing agencies.Tested all newly released application functions post-launch to ensure they performed optimally and met quality standards. Reported bugs, usability issues, and provided feedback for improvements. Show less

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  ByteDance

  Jul 2023 - Jul 2024

  Live Streaming Agency Operation Manager

  Spearheaded business development initiatives, recruiting and onboarding new live streaming agencies through targeted outreach strategies.Managed daily operations for partnered agencies, including creator approvals, policy training, issue resolution, and performance optimization.Designed and executed training programs in Arabic and English, enhancing agency understanding of TikTok’s policies, rules, and monetization systems.Led data analysis and quality assessment projects, optimizing agency operations and addressing systemic issues based on recurring concerns.Delivered exceptional support in a ticket-based "Help Desk" system, achieving top performance in issue resolution and reporting actionable insights.Conducted comprehensive background checks on new agency partners, collaborating with the legal team for seamless approvals. Show less