Jacob Robbertse

Experience

• 

  SwitchedOnIT

  Oct 2019 - May 2022

  • Build and troubleshoot physical computer components.• Windows advanced troubleshooting.• Software troubleshooting.• Windows server management and troubleshooting.• Active directory, DNS, Domain Controller management.• Hyper-V and virtual computing. • Microsoft 365 administration (Hosted exchange, Microsoft Defender).• Microsoft 365 Licensing.• Domain hosting and Mail migration with BitTitan.• POP3, IMAP and Hosted exchange configuration.• ISP Administration, keeping track and doing audits/counts of clients’ service consumption.• Enterprise network troubleshooting.• TCP/IP knowledge.• DCHP• Ubiquiti unify switches, cloud key and AP management.• Mikrotik• Printer Troubleshooting.• Ticketing systems (Autotask). Show less

  • Field Engineer

    Jan 2022 - May 2022

  • Support Engineer

    Oct 2019 - Jan 2022
• 

  Nintex

  May 2022 - Feb 2023

  Customer Support Engineer 1

  • Provide application support for Nintex Promapp.• Work with the development team using Azure DevOps to resolve customer issues.• Assist AM/CSMs with technical questions their clients have.• Assist clients setting up SSO for Promapp.• Integrate Promapp within SharePoint and support the Reporting API• Write knowledge base/community articles on the Nintex Promapp software.• Replicate client issues in demo environments.

• 

  Bidvest Advisory Services

  Feb 2023 - Feb 2025

  Security Analyst Duties:Monitoring Security Events: Oversee security event logs and alerts from various tools like SIEM systems and Microsoft Sentinel, ensuring compliance with best practices such as Securicom Cyrisma and Defender for Cloud on Azure Infrastructure.Incident Response: Assist in responding to security incidents, including malware infections and unauthorized access attempts, by managing incidents from Azure Monitor, Web Application Firewalls (WAF), Microsoft Defender XDR, and Sentinel.Security Patch Management: Support deploying security patches for operating systems, software, and firmware, maintaining user patches, and implementing best practices from Defender Secure Score.Security Policy Enforcement: Enforce security policies and standards across the organization using tools like Microsoft Intune and Defender for Cloud.Security Awareness Training: Facilitate security awareness training for employees using platforms like KnowBe4.Security Log Analysis: Analyze security logs using Kusto Query Language (KQL) to identify suspicious activities and create reports for management.Security Documentation: Assist in maintaining security-related documentation, policies, and incident response plans.Cloud Infrastructure Duties:Implementation and Deployment: Support deployment of cloud services and infrastructure, assist with Kubernetes deployments, manage key vaults, virtual machines, SQL manage instances, and troubleshoot container issues.Monitoring and Maintenance: Monitor Azure systems' health and performance using dashboards, set up alerts for SQL resources, and ensure backups for SQL servers and virtual machines are enabled. Show less Security Analyst Duties:Monitoring Security Events: Oversee security event logs and alerts from various tools like SIEM systems and Microsoft Sentinel, ensuring compliance with best practices such as Securicom Cyrisma and Defender for Cloud on Azure Infrastructure.Incident Response: Assist in responding to security incidents, including malware infections and unauthorized access attempts, by managing incidents from Azure Monitor, Web Application Firewalls (WAF), Microsoft Defender XDR, and Sentinel.Security Patch Management: Support deploying security patches for operating systems, software, and firmware, maintaining user patches, and implementing best practices from Defender Secure Score.Security Policy Enforcement: Enforce security policies and standards across the organization using tools like Microsoft Intune and Defender for Cloud.Security Awareness Training: Facilitate security awareness training for employees using platforms like KnowBe4.Security Log Analysis: Analyze security logs using Kusto Query Language (KQL) to identify suspicious activities and create reports for management.Security Documentation: Assist in maintaining security-related documentation, policies, and incident response plans.Cloud Infrastructure Duties:Implementation and Deployment: Support deployment of cloud services and infrastructure, assist with Kubernetes deployments, manage key vaults, virtual machines, SQL manage instances, and troubleshoot container issues.Monitoring and Maintenance: Monitor Azure systems' health and performance using dashboards, set up alerts for SQL resources, and ensure backups for SQL servers and virtual machines are enabled. Show less

  • Cybersecurity analyst

    Sept 2023 - Feb 2025

  • Senior Tier 2 Integration & Operations Engineer

    Feb 2023 - Sept 2023
• 

  Performanta

  Feb 2025 - now

  MDR Analyst Level 2 (SOC)