Ashley Sims

Experience

• 

  Best Western Wichita North

  Apr 2015 - Mar 2021

  Anticipate and deliver exceptional service consistentlyMust possess excellent knowledge of the hotel and all departments internallyCommunication skills; phone skills, customer service oriented, proactive and a team playerAssist in incoming telephone calls in accordance in regards to groups/ event planningPerform administrative skills such as typing, filing, copying, faxing, etc.Assist in maintaining accounts, including creating and updating bookingsPreparation of contracts and Banquet Event OrdersPeriodically assist with front of the house operations All other responsibilities assigned by management Show less Made sure that credit cards being offered by clients for payments are valid.Issued room keys to guests and made certain that keys issued are correct.Introduced amenities and services to guests for their information and guidance.Encoded and organized pertinent information and data into the computerRecorded the expenditure of the guests and added it to the guests' bill of payment.Collected payment from guests during checking out and made sure they leave the premises safely.Assisted visitors and guests registered in the hotel.Guaranteed guests of a full hospitable service that would entice them to visit the hotel again Show less

  • Catering Sales Manager & Social Media Manager

    Sept 2019 - Mar 2021

  • Sales Administrative Assistant

    Apr 2016 - Sept 2019

  • Front Desk Attendant

    Apr 2015 - Apr 2016
• 

  Best Western Wichita North Hotel & Suites

  Mar 2021 - now

  Front Office Manager