Manish Sharma

Experience

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  Cipla

  May 2014 - May 2015

  Sales Manager (Critical Care)

  • To influence customer (doctor) behavior scientifically and generate prescriptions• Monthly performance reports to the Management• Responsible for all sale operation on the headquarter• Completing monthly, quarterly and yearly sales target• Manage territory budget to support sales and marketing activities

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  Intas Pharmaceuticals

  Jun 2015 - May 2017

  Business Manager (Critical Care)

  • Organize regional and divisional sales operations and determine strategic planning related to new product lines• Lead sales team in building relationships with business clients and manage negotiations of sales contracts• Work with the marketing department to understand and communicate marketing messages to the field.• Conducting meetings, presenting company products to doctors, building relationships• Working knowledge of competitive intervention in the hospital market place• Identified new business opportunity and strategic alliance partners Show less

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  Walmart

  Aug 2017 - Aug 2021

  Customer Service Manager

  • Manage Staff and assign them duties [ up to 30-40 Associates]• Study market research and trends to determine consumer demand• Develop and implement marketing strategies• Evaluate and improve customer service and respond to customer requests and issues• Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results• Training, coaching and offering feedback to Associates• Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments• Coordinate with the management on the initiatives that help improve customer service• Examine staffing needs to smooth operations Show less

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  Menzies Aviation

  Jul 2021 - Mar 2023

  • Ensuring documentation is maintained throughout the length of the project• Communicating plans, actions, risks, and issues with key stakeholders• Solving any issues that may arise during the project• Managing and building relationships with multiple teams• Managing day-to-day activities for the Project Management team• Analyzing project data and producing progress reports• Successfully launched seven contracts in three months• Understanding and following all safety protocols and ensuring a safe environment for our customers and colleagues whether in the operations or in the office.• Understanding our external clients and making sure the company delivers on our promises by keeping track of all projects and contracts. Show less • Ensures and takes immediate actions in order to prevent any irregularities in the operational activity.• Ensuring that the day-to-day operation is coordinated in accordance with MA and Airline procedures and in accordance with the Airline daily flight schedule.• Ensuring that any Airline flight schedule changes are adjusted and captured in RSMS system (including additional flights).• Ensuring that all relevant services are reported in the RSMS system as per the agreed SL• Reporting irregularities, incidents, discrepancies, and potential complaints to superiors.Collaborates with the Ramp Department and Passenger Service Department to perform a safe and operative service. Show less

  • Project Manager

    Feb 2022 - Mar 2023

  • Operations Coordinator

    Jul 2021 - Mar 2023
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  Greater Toronto Airports Authority

  Dec 2022 - Dec 2023

  Coordinator- Pass Permit Enrolment

  Prepare, amend, validate, process and challenge requests for all pass/permits issued by the unit• Provide front line response in the cost recovery of monies generated• Receive clients and review for accuracy and completeness, a wide variety of documentation and instruct clients of incomplete information to ensure all forms submitted meet legislated and GTAA standards/policies• Verify that applicants have not been identified as persons not to be allowed access to restricted areas and maintain a high level of confidentiality in dealing with and protecting each client's personal information• Provide advice to clients and must be knowledgeable in all relevant pass/permit issuance practices/procedures associated with the multi-tasked operation• Responsible for maintaining client/individual accounts by ensuring all relevant data is properly recorded and that discrepancies are brought to the attention of the Supervisor•Ensure the highest level of customer service is achieved and maintained through each encounter, despite occasional argumentative clientele•Evaluate requests for passes/permits based on need/right of entry into restricted area• Cross-reference databases for validation and ensure no limitations or restrictions have been imposed prior to issuance of any pass/permit• Assist in the audit function by alerting Supervisor of persons/companies holding or withholding payments for outstanding pass/permits, denying services to persons/companies not in good standing Show less