Frank Emmanuel

Experience

• 

  Seven Up Bottling Company

  Mar 2018 - Oct 2021

  Information Technology Support Officer

  I Provide support for PCs, printers, mobile phones, and multiple applications utilized by ICT and its business partners. Also maintain hardware inventory, track project status and document procedures related to the job.Provide infrastructure and process support for ICT manufacturing plant operations, including the implementation of corporate sponsored applications that are critical to meeting the plants objectives.Duties include all aspects of ICT plant support including, plant floor applications and machine controls.Local and wide area network administration, Microsoft office, active directory and Windows level one support. Provide line of business support by interfacing with both plant and IT management to obtain business requirements and resolving related issues.Realize ICT governance by maintaining and enforcing ICT standards and guidelines within the local IT infrastructure.I also take care of CCTV issues. I troubleshoot, repair, and install CCTV. Show less

• 

  Tsebo Rapid Nigeria Limited

  Nov 2021 - Nov 2023

  Information Technology Support Consultant

   Provided technical support and resolved IT-related issues for Tseborapid Nigeria Limited employees. Installed, configured, and maintained hardware and software systems. Collaborated with cross-functional teams to troubleshoot complex technical issues. Developed and implemented IT policies and procedures. Conducted regular system maintenance, including backups, updates, and security patches. Trained employees on the proper use of IT systems and equipment.

• 

  Tros Technologies Ltd

  Nov 2021 - Nov 2023

  1. Spearhead the design, implementation, and maintenance of enterprise-wide cybersecurity initiatives.2. Develop and enforce security policies, procedures, and guidelines to protect sensitive data.3. Conduct regular vulnerability assessments and penetration testing to identify and address potential security gaps.4. Investigated security breaches and other cybersecurity incidents.5. Monitored computer networks for security issues and implemented security measures.6. Upgraded systems and installed antivirus software for enhanced security.7. Led various cybersecurity projects for clients.8. Educated clients on cybersecurity awareness and trained staff on security protocols. Show less Provided expert-level technical support to internal and external customers, ensuring prompt resolution of IT-related issues.Escalated complex technical issues to the IT Manager and collaborated with cross-functional teams to develop effective solutions.Managed and maintained the company's IT infrastructure, including servers, desktops, laptops, and network devices.Installed, configured, and upgraded hardware and software systems, ensuring optimal performance and security.Conducted regular system maintenance, including applying patches, updates, and security measures.Implemented and enforced IT policies and procedures to ensure a secure and efficient computing environment.Provided desktop and server support, including troubleshooting hardware and software issues.Managed backups and disaster recovery processes to ensure data integrity and business continuity.Assisted in the planning and execution of small to medium-sized IT projects under the guidance of the IT Manager.Collaborated with vendors and service providers to resolve technical issues and procure necessary IT equipment and software.Conducted user training sessions to promote IT literacy and best practices among staff members.Maintained accurate documentation of IT systems, configurations, and procedures.Monitored IT system performance and implemented proactive measures to optimize efficiency.Stayed up-to-date with the latest IT trends and technologies, recommending improvements and innovations to enhance productivity and security.Oversaw the activities of the Junior IT Support Engineer, receiving reports and managing their tasks and priorities.Provided guidance, assistance, and mentoring, to foster professional growth and development.Reviewed and evaluated the IT Support Engineer's performance, providing feedback and implementing corrective measures when necessary.Coordinated and delegated tasks to ensure efficient workflow and timely issue resolution. Show less

  • Information Security Analyst

    Nov 2022 - Nov 2023

  • Senior Information Technology Support Engineer

    Nov 2022 - Nov 2023

  • Information Technology Support Engineer

    Nov 2021 - May 2023
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  MAG Tech Systems Ltd.

  Oct 2023 - now

  Technical Support Specialist