Eliud Mejia

Experience

• 

  Banco Industrial Guatemala

  Aug 2009 - Sept 2014

  Advise all internal and external customers related to housing and vehicles • Assessment to all internal customers maintaining MCI’s and KPI’s • Execute assigned campaigns and create reports to present monthly results • Report back to the operation on the presentation of our monthly results. Reporting and supervising assigned group metrics and campaign execution. • Creating and uploading campaign for customer representatives to execute • Reporting on a Daily, Weekly, Monthly basis performance around MCI’s & KPI’s Provide service of excellence to all customers helping them with their requests• Meet all metrics providing service of excellence • Executing sales campaign to specific customers

  • Corporate Finance Advisor

    Feb 2012 - Sept 2014

  • Junior Business Analyst

    Jul 2011 - May 2012

  • Customer Service Representative

    Aug 2009 - Jul 2011
• 

  Claro Guatemala

  Feb 2015 - Sept 2016

  Manage Logistics inside the warehouse of the store assigned. • Keep a Record of every product coming in and going out through SAP system orders. • Generate and keep signed copies of all invoices ensuring no product or invoice is missing. • Perform a Quarterly inventory with External auditors to ensure 100% of the inventory. • Coordinate among stores products being sent and received through Cargo Expresso. Provide excellent service to all internal and external customers coming into the store. • Promote all company products to customers. • Follow up on special requests and issues around customer needs. • Solve all questions and queries customers might have.

  • Warehouse Manager

    Sept 2015 - Sept 2016

  • Customer Service Representative

    Feb 2015 - Sept 2015
• 

  Xerox

  Oct 2016 - now

  Part of the HCL team leading the Xerox migration project from one billing system to another.Coordinating with Stakeholders to ensure project goals are met.Managing and working with cross-functional teams to ensure deliverables are completed on time and within the budget forecasted. Manager of the Backoffice team providing support both, the operation and the conversion team. Manager in charge of internal and external projects aligned to the operational needs, working with cross-functional teams to develop complex projects from beginning to end. focused on data integrity to ensure NPS, Timeliness and quality KPIs are meet within an acceptable timeframe between our customers and OPS Leaders. Business Analyst focused on providing support to different COE’s of Services billing by processing and analyzing data, which translates into resolving the business necessity and creating opportunities to improve. Bill assigned contracts according to our compliance standards and complying with what the customer needs. • Audit Billing package aiming for accuracy and timely billing. • Provide support to the operation as Xone Focal by resolving system issues. • Log Service requests to inquiry if needed and follow up until closure. • Create and process backup documentation/Invoicing directly for the customer.

  • Back Office Support Program Manager

    Apr 2022 - now

  • Senior Program Manager

    Oct 2019 - Apr 2022

  • Business Analyst

    Jan 2018 - Oct 2019

  • Billing Administrator

    Oct 2016 - Jan 2018