Camille Richard

Experience

• 

  Capmonde

  Jan 2004 - Jan 2006

  International Youth Summer Camp Manager

  Responsible for the running of the camp (large groups of 30 to 50 children from the ages to 11 to 18 years old of age): all operational areas of the camp, the recruitment of teams, and relationship management between parents, children, host families and teachers.Excellent organizational, communication and leadership skills were required.

• 

  American Express at Convergys

  Sept 2006 - Sept 2007

  Responsible for the growth of a Portfolio of 300 Mid-Market companies valued at a total of 3 million Euros.• Portfolio Management including: existing customer development, new sales opportunities and client retention through financial solutions advice given regarding best travel and expenses practices. • Responsible for approximately 33 markets, using my main languages: English, French and German.• The purpose of this role was to encourage the growth of the products amongst small-to-middle market sellers (Banks, Travel Agencies...) through the provision of quarterly sales reviews.• E-mail and telephone communication tools used to answer any general account queries and resolve any issues.

  • Account Manager: Corporate Services for Business Travel

    Jan 2007 - Sept 2007

  • Agent for the Accounts Management Group: Traveller’s Cheques

    Sept 2006 - Jan 2007
• 

  Tribal Travel Australia

  Sept 2009 - Mar 2011

  Travel Agent and Assistant Travel Manager

  • Learned industry and created networking opportunity and presence• Running independently of the Travel Agency for 2 months• Increased sales over 25% from previous year.• Responsible for sales of trips and packages to overseas travellers for Australia, New Zealand and Fiji.• Day-to-day handling of the store operations: sales, administrative work, till operations, cash-outs and accounts.

• 

  Habitat HQ

  Apr 2011 - Oct 2012

  Events & Travel Manager

  • Rollout of the new Events Brand strategy, with Events Manager role and managing of the Events Crew under the supervision of the Marketing and Business Development Manager.• Setting up of management process, including planning, reporting and staff training.• Cooler Culture Campaign creation and rollout of 5 different monthly campaigns.• Successful Development, production and delivery of events and marketing campaigns, from proposal right up to delivery within budget.• Local Business Development through communicating, maintaining and developing relationships with local venues, suppliers and Tourism Operators, by creating joint promotions.• Management running of the travel agency, sales, reporting, accounting and promotions.• Training of staff members on local and national product knowledge, booking system and best practice in sales and communication. Show less

• 

  Tribal Travel Australia

  Dec 2012 - Sept 2013

  Travel Manager

  • Full time management of the Travel Agency specialised in Domestic travel for the youth market.• Responsible for sales of trips and packages to overseas travellers for Australia, New Zealand and Fiji.• Day-to-day handling of the store operations: sales, administrative work, till operations, cash-outs and accounts.• Marketing of the store: local promotions, social media campaigns.• Staff Training and development.• Business Development with local and national operators through joint promotional ventures. Show less

• 

  Korn Ferry

  Aug 2014 - now

  Built and implemented critical functions in the region to support the commercial teams on key effectiveness areas: sales support administration, field marketing, lead generation, BDR activities, and overall enablement of fee-earners. Business Planning & Coordination: - Forecasting- Quarterly Business Reviews- Annual Operating Planning- Sales Kick-off- Talent reviews- Prospecting weeksRecruiting, onboarding, and defining the roles and processes, collaborating closely with the commercial leadership team to establish efficient workflows for new functions: - Sales Productivity Improvement: - Demand Management & Sales Planning- Field marketing - Event planning Show less I lead for the region data analysis and forecasting efforts to drive strategic decision-making. By collaborating with cross-functional teams and maintaining data quality, I successfully aligned sales strategies with business objectives, resulting in improved sales performance and customer relationships.- Data analysis and forecasting: Analyzing sales data to identify trends, forecast future sales, and make data-driven decisions.- Pipeline management/hygiene- Project planning on deal reviews- Maintaining data quality: Ensuring the accuracy and consistency of data in systems. Show less Financial Reporting:- Managed backlog review files, revenue forecasting, pipeline management, and sales analytics. Provided weekly and monthly updates.- Generated and disseminated actionable financial intelligence to senior leadership and country leaders, aiding in resource planning and alignment with EMEA objectives (utilization rate).Training Coordinator:- Established a client training community for the region to standardize and centralize all client training offers.- Developed regional planning, financial tracking, marketing, and internal communication processes with country stakeholders.New Client Delivery Services Processes:- Implemented a new worldwide delivery process for assignments and tracking using Microsoft Planner.- Facilitated setup, enablement, and support for consultants and country team leaders. Show less Sales Reporting for Business Unit: - Established weekly reporting, maintained CRM, and handled various reporting requests from the Country Chair.Department Support: - Improved and standardized processes for pre-sales and post-sales, including contract templates, pricing calculators, post-sales financial setup (SAP), and deliverables templates.Training Coordinator: - Developed the annual client training program for France and North Africa, including calendar, pricing, and processes. Managed internal and external marketing to all stakeholders.Staffing Coordinator: - Allocated internal resources (Project Managers and Analysts) for client projects both pre- and post-sale.Recruitment Coordinator: - Successfully filled 10 vacant positions, ranging from junior to senior levels.Team Leader, Inside Sales Representative: Managed a team of three people. Show less

  • Director, Commercial Operations EMEA – KF Digital

    May 2023 - now

  • Director of Business Performance, Reporting & Analytics EMEA KFD

    Aug 2022 - May 2023

  • Senior Sales Operations Leader EMEA KF Digital

    Jan 2020 - Aug 2022

  • Senior Project Manager | Resources and Operation Coordinator EMEA - KF Digital

    Aug 2018 - Jan 2020

  • Ressources and Account Management Team Manager France

    Jan 2018 - Aug 2018

  • Team Leader Inside Sales Team - Productized Services

    Oct 2015 - Jan 2018

  • Inside Sales (SME market) - Productized Services

    Aug 2014 - Sept 2015