Talk to sales Try for Free
Keshav Sharma

Keshav Sharma

Followers of Keshav Sharma2000 followers
location of Keshav SharmaGuwahati, Assam, India

Connect with Keshav Sharma to Send Message

Connect

Connect with Keshav Sharma to Send Message

Connect

  • Timeline

  • Skills

    Management
    Cloud computing
    Crm
    Service delivery
    Vendor management
    Leadership
    Strategy
    Operations management
    Program management
    Managed services
    Project management
    Data center
    Pre sales
    Cisco technologies
    Product management
    Business analysis
    Telecommunications
    Networking
    Team management
    Cross functional team leadership
    Customer satisfaction
    It service management
    Outsourcing
    Account management
    Saas
    Itil
    Performance management
    Talent management
    Service management
    Training
    People management
    Professional services
    It strategy
    Sla
    Go to market strategy
    Partner management
    Partner relationships
    Customer relations
    Hosted services
    Assured operate
    Cisco white belt security fundamentals
    Customer relationship management
    Cisco systems products

  • About me

    I have over 19+ years of diversified experience in Management and Technical roles in customer services industry. I have expertise in creating a bridge that connects the technical and business perspectives of customer engagements. I have developed exceptional analytical and Leadership skills in managing heterogeneous business environment/expectations, multicultural organizational units and teams. I have been very successful in exceeding business goals consistently by keeping the team motivated, achieving success by seamless sharing of best practices and driving continuous improvement. I understand the importance of implementing the global culture in Indian workplaces to improve the productivity and involvement. Specialties: Cisco TAC, Azure, IoT, Cloud, Cloud Operate/Optimize, Assured Operate, Infrastructure Management, Data Center Management, Service Delivery, ITES, Service Management, Operations Management, Building talent, Partner relationships

  • Education

    • Delhi University

      -

    • Indian Institute of Management Bangalore

      -

  • Experience

    • P.J. NETWORKS

      Jan 1997 - Jan 2000

      • Network Engineer

        Jan 1997 - Jan 2000

      • Network Engineer

        Jan 1997 - Jan 2000

    • TUC CORPORATION

      Jan 2001 - Jan 2002
      System Administrator

    • TRANSWORLD X-COM

      Jan 2002 - Jan 2004
      SYSTEM CONSULTANTS

    • Convergys

      Jan 2004 - Jan 2005
      Technical Lead

    • Fortune 100 company

      Jan 2005 - Jan 2006
      Service Delivery Leader

      Led team of Bid Specialists, Procurement Agents and Sourcing Managers. Provided guidance for the Bid T&C, solution preparation and ratification, ensuring proper communication.

    • Aricent

      Jan 2006 - Jan 2008
      Manager, Cisco TAC

      Handled day-to-day escalations from customers/clients and analyzed daily, weekly, and monthly reports to identify trends and areas of improvement.

    • Xavient Digital

      Aug 2006 - Oct 2006
      Assistant Manager- Technical Support

      Led team to devise production floor process, define SLA parameters and its achievement, and prepare process level documents for the site.

    • Convergys

      Jan 2008 - Jan 2008
      Senior Manager

      Motivated managers, tech leads, and incident managers to perform at a level of excellence in the functional domain and data consolidation.

    • Cisco

      Apr 2008 - Dec 2014
      Sr. Manager Advanced Services

      Led multiple roles and responsibilities at Cisco, including Manager Advanced Services for Cisco Intelligent Automation for Cloud (IAC), Manager Advanced Services for Cisco’s Cloud Operate/Optimize, and Manager Advanced Services for Focused Support (FTS) Program.Successfully identified, understood, negotiated, and documented business requirements with various groups.Managed the delivery of business cases, scope and requirements documents, use-case documentation, test plans, and rollout communications.Handled large accounts in EMEAR region as Delivery Manager for advanced services FTS. Show less

    • Microsoft

      Oct 2015 - Dec 2019
      Sr. Field IT Manager

      Led end-to-end IT services for business clients, including field deployment and operation of Microsoft IT services.Promoted Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.Successfully managed IT service deployment and life cycle management for 7,000+ users in three cities.• Trusted Technology Advisers• Obsessive and unwavering commitment to making Microsoft businesses and customers successful.• Single point of contact for escalation calls.• Support Technical Account Manager to Onboard large complicated accounts and projects.• Defining service delivery vision, strategy, and processes by working with cross-functional teams.• Specifying detailed service requirements, scope, management, and measurement criteria to ensure the delivery and business goals are met.• Develop and prioritize new requirements to meet customer needs• Instrumental part in deployment operations team responsible for the availability, latency, performance, efficiency, monitoring, and emergency response• Working closely with QA, Development, and Infrastructure teams to understand, implement, and deploy end to end monitoring solutions• Drive transformation globally through organization change and business strategy.• Drive “IT Service Major Incident” management working with global teams.• Manage IT Service deployment and life cycle management for 7,000+ users in 3 cities.• Managed equilibrium of needs between global IT governance and local users.• Deploy “Follow the Sun” model against infrastructure emergency system failure. Show less

    • Freelance

      Jan 2020 - Jan 2021
      Freelance Consultant

      Working on AI and ML for financial services. Collaborating with Data Scientists on Python and Tensor flow using Reinforcement Learning.Financial Engineering & Automation, Auto-Hedging using AI/ML & Predictive Analysis, Leverage Reinforcement Learning for Seamless & Automatic Executions without any Human Interventions.

    • Persistent Systems

      Oct 2021 - now
      Program Manager

      In my present capacity, I oversee a software development team and Quality Assurance team, collaborating with global clients in cloud security.

  • Licenses & Certifications

    • Accessibility in Action

      Microsoft Accessibility
      Sept 2019
      View certificate certificate

    • V3 ITIL Foundation Level Certification

      ITIL Certified
      Jan 2009

    • CCNA

      Cisco
      Jan 1998

    • Data Science on Google Cloud Platform: Building Data Pipelines

      LinkedIn
      Oct 2019
      View certificate certificate

    • Sun Solaris System Administrator

      Sun Microsystems

    • Google Cloud Platform Essential Training

      LinkedIn
      Oct 2019
      View certificate certificate

    • CCIE Written

      Cisco
      Jan 2013

    • Data Science on Google Cloud Platform: Designing Data Warehouses

      LinkedIn
      Oct 2019
      View certificate certificate

    • Cisco Security Ninja White belt

      Cisco
      Apr 2014

    • Microsoft Certified System Engineer

      Microsoft
      Jan 1998