Matthew Dunn

Experience

• 

  Putnam Investments

  Sept 1997 - Jan 1999

  Bindery Operator

  • Performed cutting, folding, and collation of pre and post-production materials.

• 

  Putnam Investments/FISERV

  Jan 1999 - Sept 2009

  Prepress Coordinator

  • Assisted evaluation and recommendation of technical print solution that revolutionized client output.• Integrated new printing solution that modernized current workflow.• Proposed computing upgrade in anticipation of client technical requirements.• First line support for Macintosh and Windows operating systems and hardware support for prepress operations. • File conversion expert in Word, Quark XPress, and InDesign.• Talented troubleshooter experienced with print application workflows to ensure efficient operations and client satisfaction.• Trusted leader that managed capacity, workflow and personnel as needed.• Dynamic coordinator able to meet changing deliverables.• Effective communicator with clients, staff and management• Accountable for quality assurance on all work from receipt to delivery. Show less

• 

  Waters Corporation

  Oct 2011 - Oct 2015

  • Maintain Integrity of the Data Center• Provide call center support for global business via phone, Windows RDP and TeamViewer• Shut down/ bring up servers for weekend backups• Maintain tape backups and offsite tape storage• Perform computer setups and troubleshooting• AD, SAP account and Lotus Notes ID creation• AD account lockoutsBlackBerry, Android and iPhone/iPad support for account setup, activation, provisioning, lotus notes traveler, Junos Pulse and wireless configuration Show less

  • Data Communications Engineer

    Mar 2014 - Oct 2015

  • Help Desk Computer Technician III

    Oct 2011 - Mar 2014
• 

  ThinkingPhones

  Oct 2015 - Mar 2019

  Support Engineer

  • Provide Call Center support for Thinking Phones/Fuze Polycom VOIP devices as well as applications based on iOS, Android, OS X and Windows platforms• Manage, update and troubleshoot menus and call flows• Provide Customer Education where possible to help empower for better customer based administration of available tools

• 

  Fuze

  Apr 2019 - now

  • Project Manager

    Jan 2021 - now

  • Project Engineer

    Apr 2019 - Jan 2021