Jaspreet Singh Lodhra

Experience

• 

  Soma Enterprise Ltd.

  Jul 2011 - Dec 2011

  Intern with Soma Enterprise Ltd.

  6 laning of NH-1 i.e. National Highway-1 Panipat- Jalandhar Project• Worked in a project team environment in coordination with other engineering disciplines and had a strong commitment to quality• Interpreted plans, blueprints drawings and specifications while establishing various project procedures• Oversaw various activities concerned with the construction of roads and bridges• Assisted site engineers ensuring quality of work done by various crew members• Provided and facilitated the adequate paperwork for inspections during various construction phases• Compiled and presented a complete project report after the completion of internship Show less

• 

  Department of Public Works

  May 2013 - Mar 2020

  Site Superintendent

  • Prepared preliminary and detailed estimates for original works, periodical maintenance, alteration as well as modernization of various items with proper analysis of rates, rough drawings, site plans by collecting engineering data and drawing• Submitted progress report of various on-going works and report hindrances to the higher authorities, if any• Supervised site engineers, technicians and construction workers working on buildings/roads during the execution of various projects• Prepared contract documents, reviewed and evaluated tenders for various roads, bridges and buildings as per the specified format• Ensured that on-going construction projects meet guidelines and specifications of building codes and bylaws, and various other regulations• Carried out various tests of construction materials like cement, steel, soil, metal, aggregates etc• Pre-planned work activities to meet contract, schedule and quality requirements including safety action plans.• Reviewed all contracts, project documentation and planned to ensure the work in the field is built to specifications.• Supervised field personnel, schedules and construction operations.• Ensured projects were completed within approved deadlines, cost estimates and quality.• Managed project field operations and coordinated work with other personnel and subcontractors.• Was responsible for job performance as it relates to company goals, safety audits and company policies and procedures including training, orientation, discipline, etc.• Ensured proper safety equipment was available and used by all field personnel.• Emphasized safety, quality and production during the supervision and execution of various construction projects• Participated in various training programmes and other forms of continuous improvement initiatives• Ensured testing and sampling of building materials such as concrete work, reinforcement, brick work and pavements etc. Show less

• 

  Teleperformance

  Jun 2020 - Oct 2021

  • Provided excellent customer service at all times by resolving customer queries with regard to the installation, operation and maintenance of products and applications as well as any other queries• Built and maintained positive customer relations by offering personalized solutions and ensured requests were handled appropriately by coordinating with various functions within the company by scheduling service calls and follow up with clients• Troubleshooted and resolved issues using established diagnostics tools and procedures and escalated customer issues as and when required• Provided follow up with other departments to ensure service standards are being met• Communicated customer feedback to management including any signs of dissatisfaction• Maintained notes for each and every interaction, which detailed the processing requirements for each user Show less • Achieved over 97% success rate based on QA statistical analysis• Proactively engaged with customers all around the world via various social media platforms (Facebook, twitter, Instagram) and resolved customer issues•Monitored, initiated conversations, and engaged with communities using various interactive tools• Assisted clients with any questions or issues regarding various products and over 15 digital marketing campaigns monthly and updated customer information in the customer service database after each interaction• Stayed up-to-date on new social media tools and practices, followed competitor’s social strategies, suggested improvements when necessary, and presented findings to the management group Show less

  • Technical Support Engineer

    Jan 2021 - Oct 2021

  • Social Media Associate

    Aug 2020 - Jan 2021

  • Client Operations Representative

    Jun 2020 - Aug 2020
• 

  Halton Healthcare

  Nov 2021 - Feb 2022

  Pandemic Support Assist (PSA)

  • Screened patients, staff & visitors entering the hospital• Provided information to patients regarding various departments• Delivered resources and materials to support the operations of the hospital • Ensured appropriate control practices and use of Personal Protective Equipment (PPE) by all staff and visitors • Ensured high degree of professionalism at all times especially when communicating with community members and staff on a daily basis• Performed various other duties as and when required and responded to patients' requirements as and when required Show less

• 

  CCSL Group

  Feb 2022 - now

  Site Superintendent