Jhamie Evangelista

Experience

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  Topserve Manpower Solutions Inc.

  Oct 2014 - Mar 2016

  Customer Service Agent

  - Performed Check-In, Baggage processing and Boarding of flights with adherence to policies and procedures of Cebu Pacific Air.- Attended to passenger's complaints and handled flight disruptions

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  Cebu Pacific Air

  Nov 2016 - May 2022

  - Developed and implemented Initial and Upgrade training program for Flight Deck Crew in compliance with Civil Aviation Authority of the Philippines' policies and regulations.- Scheduled trainings on the Airline Management System (AIMS) - Coordinated training and logistical requirements with stakeholders.- Organized the Onsite/Virtual training events; Tracks the attendance of participants and reports no show if any.- Reviewed training documents and monitored qualifications of all pilot Instructors to avoid disruptions and audit findings.- Invoice reconciliation- Prepared monthly report of training events and created Power BI reports for better analysis and visualization.- Provided assistance to crew with their queries. Show less

  • Training Crew Planner

    Jul 2019 - May 2022

  • Training Administration Associate

    Sept 2017 - Jul 2019

  • Records Administrator

    Nov 2016 - Aug 2017
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  Bayer

  Jun 2022 - Mar 2024

  Learning and Training Admin Expert

  - Provide reports and analysis of training activities (i.e. completion rate, training budget, training’s statistics) including training figures on Bayer’s Annual Report- Facilitates e-Learning sessions, development centers, global classroom seminars and workshops- Testing and validating new reporting features in the existing learning system (SAP SuccessFactors) and verifying data extracted from SAP Business Warehouse, while proactively identifying and reporting any discrepancies- Delivers proactive and high quality support for complex inquiries and take ownership for finding timely and accurate solutions- Actively engagement with local and global training communities, fostering strong relationships and sharing best practices- Adeptly handling inquiries and requests using ServiceNow while consistently meeting SLA benchmarks- Creates and maintain process documentations, desktop procedures and internal working instructions- Implemented process improvements such as training reports automation (Power Query) and creation of digital forms (Power App) Show less

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  Etihad Aviation Training

  Apr 2024 - now

  Training Coordination Officer