Gennevieve Latham

Experience

• 

  Mangrove Café and Bakery

  Feb 2018 - Jun 2020

  Server and Prep Chef
• 

  KeyBank

  Mar 2019 - Jun 2021

  Bank Teller

  • Worked full-time at various branches in Central New York area.• Adhered to strict opening and closing procedures.• Trained new employees on opening and closing procedures.• Performed all customer service related duties, including resolving customer complaints, overseeing large cash handling, and delivering high quality service to clients.

• 

  Wells Fargo

  Feb 2022 - Jul 2022

  Bank Teller

  • Acted as experienced banker and bank teller providing exceptional service researching transaction occurrences, handling large cash deposits, and providing account maintenance.• Adhered to strict opening and closing procedures.• Coached and trained new employees on opening and closing procedures.

• 

  Autobooks

  Jul 2022 - Dec 2022

  Customer Care

  Worked remotely in customer and product support for financial technology company.• Oversaw product education and training; researched transactions; corresponded with business owners; onboarded new accounts; facilitated process improvement and development; communicated with financial institutions on account statuses; and provided general product education.• Helped train three new employees for customer/ product support team.• Helped banks and credit unions navigate through application and created step-by-step directions to follow.• Investigated accounts denied application due to civil, financial, and/or criminal background, facilitated and formulated decisions, and responded accordingly. Show less