Adebukola Ajayi

Experience

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  Dufil Prima Foods Plc

  Aug 2013 - Jan 2014

  Sales Executive
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  PZ Cussons

  May 2015 - Oct 2015

  Quality Control Analyst

  • Conducted quality testing and analysis on the product to ensure product quality and schedule standard of inputs are being achieved throughout production• Operated complex analytical equipment including San++ Automated Wet Chemistry Analyzer• Ensured quality testing and analysis are in conformance with the company’s standard operating procedures

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  Ministry Of Environment, Oyo State

  Jan 2017 - Dec 2017

  Pollution Control Officer (NYSC)

  • Monitored and assessed the impact of noise in commercial marketplaces, organizations and homes• Managed and followed up on complaints and investigations on environmental issues such as noise pollution and market environments• Consolidated account records and documentation of inspection data

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  Primary Health Centre, Ijede

  Feb 2018 - Aug 2018

  Community Health Worker ( volunteer staff)

  • Implemented outreach strategies designed to improve community utilization of available resources • Coached specific community groups with wellness and disease-management information• Managed crises calmly and professionally• Co-ordinated enrolment, paperwork, and transportation, allowing individuals to utilise community resources best

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  Nectar Beauty Hub

  Sept 2018 - Jul 2019

  Customer Service Representative

  • Facilitated and politely addressed customers' complaints, escalating to management when necessary• Resolved over 10 customer problems daily by active listening and clear communication• Contributed to the consistent score of 98-100% on our customer satisfaction survey each month by ensuring customers were happy with the service provided• Provided prompt customer support with a professional, friendly, and patient attitude

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  Checkoff Finance

  Jan 2021 - Jul 2022

  • Incorporated the use of assigning tasks where each team member excels, which resulted in achieving 5%-15% above the monthly target of 55 million• Motivated the team by recognising and rewarding high performance within the team, increasing productivity by 30%• Collaborated with other sales team leaders to develop sales-boosting strategies• Developed rapport with new and existing customers, boosting the client retention rate by 20%• Established a positive workplace culture among team members to facilitate open communication channels and increase productivity• Established clear expectations, conducted performance reviews, and offered feedback to encourage and support strong team performance Show less • Converted 40% of leads to sales through a minimum of 80 targeted outbound calls per day to new and existing customers to achieve a daily running rate• Conceptualised unique selling strategies by selling benefits and features to customers to exceed target sales goals and improve customer loyalty• Maximized sales opportunities by listening to customers to establish long-lasting customer relationships and generate repeat business• Maintained high standards of accuracy and quality in data entry and recordkeeping• Expedited and resolved issues to preserve the standing of the business• Contributed to a 20% increase in customer retention through follow-up calls and email marketing• Met sales quotas Show less

  • Sales Team Lead

    Mar 2021 - Jul 2022

  • Telesales Executive

    Jan 2021 - Mar 2021
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  Amazon

  Nov 2022 - Jan 2023

  Fulfilment Centre Associate

  • Improved quality check of 1200 items ensuring damaged items were removed and inspected• Assembled and packed over 1200 boxes per shift, carefully following the company’s policies and procedures• Implemented new operational methods, resulting in a 40% increase in orders fulfilled per hour

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  William Hill

  Feb 2023 - now

  Customer Service Representative

  • Providing exceptional customer service by greeting and assisting customers, answering their questions, and resolving any issues or complaints in a timely and efficient manner• Handling financial transactions accurately and efficiently while adhering to company policies and regulations• Keeping the store clean, tidy, and well-stocked by replenishing merchandise and organising displays• Educating customers on betting and gaming products and services while promoting responsible gambling• Collaborating with team members to ensure a positive and productive work environment Show less