Omar El-Gredly

Experience

• 

  Giza Systems

  May 2016 - Nov 2018

  OSS Engineer

  • Responsible for supporting Procera Networks with OSS activities.• Former member of a data collection team that responsible for polling & transfer data files of the customer voice calls using Linux Administration skills.• Troubleshooting Network, Software and applications.• Ensuring customer satisfaction with value added services.

• 

  Orange Business Services

  Dec 2018 - now

  • Cloud monitoring configurations expert.• Responsible for building monitoring configurations in GitLab and Kubernetes as per the project team's guidance.• Testing & validation with the project team & delivering monitoring projects within a deadline.• Building Elastic & Kibana log configurations for applications in ELK.• Responsible for ECK operations, including building Elastic-search/Kibana clusters on Kubernetes and their monitoring solutions using Helm charts. • Ensuring application availability to meet the SLA target.• Responsible for 2nd level technical support.• Handle, diagnose and route in real-time incoming trouble tickets.• Assist in application maintenance operations to ensure service continuity.• Provide administration services on applications.• Responsible for deploying monitoring solutions on CAAS-CNP cluster.

  • Sr. DevOps

    Jul 2021 - now

  • Sr. Application Support Engineer

    Dec 2018 - Jul 2021