Andres Quesada

Experience

• 

  Groupe Rocher

  Jan 2007 - Jan 2008

  Customer service advisor - English - French - Spanish

  - Answering customer questions- Take orders- Sell various products and services- Handle complaints and resolve problems to ensure customer satisfaction

• 

  Safilo

  Jan 2008 - Jan 2009

  Warehouse clerk

  - Prepare orders and sort goods- Assist sales representatives in managing supplies (AS400)

• 

  Bell Canada

  Jan 2009 - Jan 2010

  Customer Service Representative - Bilingual

  - Answering customers' questions on invoices- Taking customer orders- Selling various products and services- Handling complaints and resolving problems to ensure customer satisfaction

• 

  President Stone

  Jan 2010 - Jan 2011

  Sales advisor

  - Advise customers- Carry out transactions- Close the cash register daily

• 

  LeSalon, coiffure

  Jan 2011 - Jan 2013

  Receptionist

  - Welcoming visitors- Answering incoming calls- Managing the two owners' calendars- Making appointments and managing the team's schedules (9 people)- Invoicing, processing payments and reconciling transactions on a daily basis.

• 

  Association québécoise des transports (AQTr)

  Feb 2013 - Dec 2018

  - Act as point of contact to partners for their visibility management- Ensure that visibility options and products are delivered according to partners' deadlines and standards- Develop and maintain engagement with existing partners- Assist supervisor in the search for new markets;- Perform invoicing related to sales and partnerships- Prepare follow-up tables and compile data- Prepare reports;- Assist superior in the preparation of solicitation e-mails;- Extract data from the database to create mailing lists;- Participate AQTr events to support the on-site team. Show less

  • Coordinator - Complaints Department

    Nov 2017 - Dec 2018

  • Coordinator - Sales and Partnerships

    Mar 2017 - Nov 2017

  • Assistant - Sales and Partnerships

    May 2015 - Mar 2017

  • Assistant - Student Services

    Feb 2013 - May 2015
• 

  LesPAC.com

  Jan 2019 - Dec 2019

  Customer Service Representative

  - Assist and guide customers in their use of the site in order to optimize their experience (mostly by e-mail);- Control the quality of content published on the site;- Gather, analyze and transmit user information in order to improve the quality of our products and services; and- Ensure customer satisfaction.

• 

  Boreala Management

  Jun 2021 - now

  - (Long term special project) Lead the technical aspects of a migration to SharePoint, including: define the structure of internal sites and libraries required, identify adequate document management practices and norms in context, build documentation and provide ongoing support (technical and change management)- (Long term special project) Participation in the selection process of a professional service automation software (PSA)- Support the Service Delivery team in developing standard tools in support of Analysts and Consultants- Manage Service Delivery roadmap • Member of the internal Health & Safety Committee (identify requirements based on applicable regulations, provides basic parameters for committee, support with identification of risks within the workplace, etc.)- Collaborate with Consultants to create templates of standard project approaches, eg. Powerpoint presentations for various project types- Provide support to consultants by conducting research and analysis, and by developing materials;- Research and analysis of quantitative and qualitative data;- Produce high-quality reports and presentations;- Create rigorous internal documents for clients: policies, procedures, forms, job descriptions, etc.;- Conduct market studies on various issues;- Develop communication materials;- Provide support at client meetings;- Participate in the organization of customer events;- Collaborate and support other analysts on various projects;- Perform other related tasks. Show less

  • Analyst - Service Delivery

    Jul 2022 - now

  • Administrative support

    Jun 2021 - Jul 2022