Experience

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  Comcast

  Sept 2007 - Oct 2008

  Customer service and technical support representative,

  • Interacted with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.• Elicited and recorded customer information and inquiries using a computerized system.• Interacted and communicated collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience. Continued to improve sales ability through ongoing training, role playing, and coaching.

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  Didax educational resources

  Oct 2008 - Dec 2014

  Customer service and technical support representative

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Perform tech support for AMC Anywhere, a web-based educational assessment tool.• Perform duties such as, copying, faxing, and mailing.• Provide outstanding customer service via phone, web chat support, and email• Playing as a team member and helping out in any work that is needed more attention. Show less

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  Ebsco information services

  Dec 2014 - now

  • Resolve customers' technical questions and concerns • Answer customers’ questions, (both technical and service related) and resolve concerns in a timely and efficient manner• Act as liaison between customer and internal groups• Keep records of customer interactions and/or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Provide outstanding customer service via phone, and email• Understand products serviced and systems used• Prioritize tasks in fast-paced environment• Follow up with customers to ensure their issues have been resolved• Work closely with other Departments and Teams Show less

  • SaaS Implementation Specialist

    Jul 2019 - now

  • Customer Account Specialist - Corporate, Government and Military

    Jan 2016 - Jul 2019

  • Technical Support Representative

    Dec 2014 - Jan 2016