Experience

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  Golden&silver s.r.o.

  Jun 2010 - May 2012

  Manager

  - Led the comprehensive revision and documentation of company operations, ensuring streamlined processes and clarity in organizational workflows.- Developed and implemented new workflows, job responsibilities, and performance review systems, enhancing operational efficiency and employee accountability.- Negotiated strategic partnerships with hotels, fuel providers, telecommunications companies, and other suppliers, achieving over 50% in cost reductions.- Restructured product and customer databases, improving categorization and data management to enhance business intelligence and decision-making capabilities.- Managed end-to-end establishment of a new jewelry and luxury gift department store, overseeing everything from procurement to construction.- Attended numerous international jewelry, tourism, and decoration fairs, actively monitoring industry trends and making strategic purchases. Additionally, organized and managed participation in fairs, handling all aspects from planning to execution.- Development of new designs, ensuring alignment with market trends and customer preferences.- Spearheaded business development initiatives by establishing strategic partnerships with travel agencies, tour guides, and tourism organizations, successfully expanding into new markets and driving growth. Show less

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  Utku koçak custom jewelry

  Aug 2012 - Feb 2018

  Manager & designer

  - Managed end-to-end establishment of a custom jewellery store, overseeing everything from developing of a new team to construction, art direction of the brand to brand strategy. - Developed sample sets for solitaire and classic jewellery models to facilitate order acquisition for standard orders.- Collaborated with the team to develop new jewellery designs and collections, overseeing the budgeting and production process from concept to completion.- Coordinated orders with the team and jewellery workshops, gemstone wholesalers, and other suppliers to fulfil complex custom orders requiring various specializations.- Conducted face-to-face consultations to understand clients' custom orders, creating designs that meet their needs within their budgets.- Ensured timely and high-quality production by overseeing and coordinating the entire process, from design creation to final delivery.- Produced online and offline content, optimized for search engines and leveraging tools effectively.- Managed social media pages, ensuring engagement and brand consistency.- Created and managed advertising campaigns on Google Ads, Facebook, and Instagram to drive traffic and increase visibility. Show less

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  İstanbul kuyumculuk ve mücevher akademisi (i̇kma) / i̇stanbul jewelry school

  Jan 2015 - Aug 2016

  Managing partner

  Designing and managing short-term and long-term workshops and seminars for educating students for professional jewelry making, designing, sales, and luxury brand management and other workshops designed for jewelry professionals and enthusiasts.

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  Euro gold centre s.r.o. and golden & silver s.r.o.

  Feb 2018 - Jun 2020

  Manager

  - Attended international jewelry, tourism, and decoration fairs, actively monitoring industry trends and making strategic purchases.- Curated and designed jewelry collections to align with market demands and brand identity.- Developed B2B partnerships with hotels, travel agencies, tour guides, restaurants, and other tourism companies, expanding business opportunities.- Coordinated and managed tour groups visiting the department store, including preparation, hosting, and delivering sales presentations.- Led account management and improvements for existing partnerships, ensuring satisfaction and growth.- Organized events for partner companies, enhancing business relationships and collaboration opportunities.- Managed company brand renewal, revising and creating new marketing strategies and concepts for brand identity.- Implemented advanced security systems, including RFID technology and upgraded camera surveillance solutions. Show less

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  Utku koçak travel services

  May 2022 - now

  Tour organiser

  Organized and led tours for incoming and outgoing travel agencies across Central European cities, including Prague, Vienna, Berlin, Budapest, Bratislava, and more.Developed expertise in local history, culture, architecture, and art, providing visitors with informative, engaging, and tailored experiences.Managed comprehensive tour logistics, including booking transportation, restaurants, concerts, and activities, ensuring seamless execution and client satisfaction.Maintained constant communication with clients from pre-arrival through post-tour follow-up to proactively address issues, enhance customer experience, and market additional tour services.Coordinated with service providers, guaranteeing high-quality standards and personalized service, while addressing clients' specific needs and preferences.Maximized sales opportunities by promoting additional tours and experiences, achieving increased bookings through effective marketing and upselling.Resolved on-the-go challenges, ensuring smooth operations and consistently high levels of customer satisfaction. Show less