Experience

• 

  Bt ginns

  Jul 1986 - Sept 1994

  Director of operations

  Initially Hired as IT Operations Manager, promoted to Systems Manager, then Technical Services Manager. Finally moved over to General Management as Director of Operations with responsibilities for Distribution, Transportation and Logistics. Left company to take a VP position.

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  Staples australia/new zealand

  Sept 1994 - Aug 2006

  Regional vp, operations, it and customer care

  - As VP of Operations - Managed operations and $7M annual budget for the IT, logistics / distribution, purchasing, and facility management functions. Oversaw 4 managers with 105 indirect reports. - As VP of IT - Oversaw technology operations / support (for a $200M organization with 400 team members), the purchasing function, and 2 managers with 30 indirect reports. Managed enterprise software development projects to enhance processes in numerous areas, including distribution automation, finance, sales, inventory, and order processing.- As VP of Customer Care - Directed project management, ISO9001 Core Quality Program, mid-market furniture ($8M unit), and account deployment operations. Supervised 3 managers with ~ 55 indirect reports. Show less

• 

  Summer/winter automation co inc

  Sept 2006 - Mar 2009

  Co-owner and managing partner

  In 2006 I left a corporate role and purchased an interest in a small mechanical control company. I subsequently, sold that interest in 2009 to pursue other opportunities. During my tenure with Summer/Winter I grew the business 500%, and achieved double digit EBIT.

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  Wind whispers

  Apr 2009 - Dec 2012

  General manager

  Wind Whispers is a small company involved in the distribution and representation of multiple product lines and services. Customers include consumers, businesses and government.

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  Creative systems and consulting

  Oct 2011 - Jan 2022

  Creative Systems delivers solutions on a variety of SaaS platforms, including Salesforce, ServiceNow, AWS, MS Dynamic and more. I've worked on many projects and engagements working with SaaS platforms roles included SME, Business Process SME, PM, Agile PM, Business Architect, Solution Architect, in addition to management duties.Recent Projects• Grants Management System• HR On-Boarding• Marketing Cloud, Outreach System for USDA Rural Development• Banking Accreditation System• Automated Project Management, Marketing/Outreach Systems, CRM• Multinational Import/Export Permitting, Licensing, Accreditation, Certification System • Warehouse Management System (Design/Build)• Excess Property Management System • Distribution/Ecommerce System• Facilities Asset Management System, CMMS• CRM System, USDA Office of Operations• Data Center Transformation, Cloud Computing implementation for US Forest Service, CIO.• Expert in AGILE project management/development, Certified Scrum Master (CSM) Show less

  • Vice President, Business Consulting

    Dec 2017 - Jan 2022

  • Senior Director, Business Consulting

    Oct 2011 - Jan 2022
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  Icf

  Jan 2022 - now

  Svp