Experience

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  Standardbank

  Feb 2010 - now

  -Drive branch champion training -Drive successful implementation of Channel Infrastructure projects within Physical Channels -Audit conformance in order to minimize Audit findings & system impact -Deliver an exceptional service to internal and external customers -Drive national Process Improvements through ideas Connect Sessions - ensure that all infrastructure requirements for new, relocations, re-vamps and closures for Physical channel sites are completed as per standards and within specified timelines(Projects) Show less Following organizational standards and procedures, search documentation and previous requests for assistance on related topics to establish possible solutions to calls.Document any findings on the work info.Following organizational standards and procedures, respond to requests for assistance from users by providing information to enable users to solve their incidents.Adhering to escalation procedures, promptly allocate unresolved calls as appropriate.Maintain accurate log entries of requests with fault details, contact information, resolution, details, and follow-up information, and advises users of actions taken.Assist colleagues with incident resolution and knowledge sharingBuild and maintain internal/external relationships with relevant stakeholders Show less

  • Operations Officer

    Nov 2015 - now

  • IT Consultant

    Feb 2010 - Oct 2015