Experience

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  Appliance parts inc

  Oct 1994 - Jul 2000

  Manager

  Oversaw day to day operations of the sales counter, including retail and wholesale accounts. Sold parts for the Whirlpool, GE, Amana, and Wolf.

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  Gls us

  Jul 2000 - Oct 2017

  Service delivery manager

  • Managed three regions in the South Bay, overseeing a workforce of over 100 employees.• Ensured the delivery of excellent service to both commercial and residential markets.• Enforced safety protocols and best practices to ensure secure and efficient operation.• Exhibited strong conflict resolution skills, successfully resolving customer issues, ranging from missed deadlines to damaged deliveries.• Administered payroll for office staff, independent contractors, drivers, and warehouse personnel.• Optimized routing strategies to enhance cost-efficiency and time savings.• Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.• Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.• Developed team environment to support engagement and high performance.• Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration, and positive employee experiences.• Coordinated road crew logistics, including scheduling and mileage.• Tracked service metrics, managing budgets, and troubleshooting technical issues.• Optimized profitability by recruiting, training, and managing top talent to enhance performance delivery for products and carriers.• Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.• Implemented on-the-job training activities to cross-train employees on various tasks.• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.• Consistently met company and department objectives within budget and time constraints• Analyzed various aspects of logistics to determine the most cost-effective or efficient means of transporting products. Show less

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  Special dispatch of california, inc.

  Oct 2017 - Feb 2019

  Warehouse supervisor

  • Established priorities and assigned tasks to support dock operations.• Oversaw unloading of trailers and client pick-ups and identified damaged products.• Used electric forklifts and electric pallet jacks to safely move pallets of merchandise.• Palletized boxes to increase movement and shipment efficiency.• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.• Established and maintained good relations with customers, vendors, and transport companies.• Trained and motivated warehouse staff to meet tight schedules, handle materials, reduce shipping times and meet demanding performance targets.• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.• Partnered with leadership team to resolve order management challenges, safety, or regulatory issues.• Increased productivity through cross-training and thorough training of both current employees and new hires.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Demonstrated leadership by making improvements to work processes.• Planned and completed group projects, working smoothly with others. Show less

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  Rpm transportation

  Feb 2019 - Apr 2023

  Dock supervisor

  • Directed day-to-day operations for inbound and outbound inventory to the Port of Oakland• Supervised and trained a team overseeing multiple daily large shipments.• Thrived in a fast-paced, deadline-driven, and collaborative environment with minimal supervision.• Addressed inquiries and resolved complex issues related to client shipments.• Managed on-site employees, including conducting interviews, disciplinary actions, and payroll.• Collaborated closely with the Safety department to ensure strict adherence to company policies and procedures.• Established priorities and assigned tasks to support dock operations.• Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.• Participated as an active member of the Safety Committee to assess and promote workplace safety.• Inspected cargo for damages, irregularities, and incorrect information.• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.• Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.• Implemented on-the-job training activities to cross-train employees on various tasks.• Managed day-to-day logistics operations, monitoring incoming deliveries, and overseeing warehouse operations. Show less

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  Opportunity junction

  Aug 2023 - Nov 2023

  Teaching assistant computer skills intern

  • Demonstrated top-tier performance in computer skills classes, resulting in selection as a Teacher Assistant• Mentor and tutor students requiring additional instruction in Microsoft Office Suite courses.• Responsible for evaluating and grading examinations and assignments, maintaining accurate records of grades.• Developed answer keys and supplementary materials as necessary to enhance learning.• Guided students through classwork submission procedures• Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.• Helped students master learning concepts through one-on-one and small group tutoring.• Managed clerical duties, managed classrooms, and coordinated documents for teachers.• Provided individualized and small group support to reinforce classroom topics and promote student learning.• Assisted teachers with lesson preparation and curriculum implementation.• Instructed and monitored students in use and care of equipment and materials. Show less

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  Unity courier

  Nov 2023 - Apr 2024

  Terminal manager