
Timeline
About me
IT Support Specialist | Google IT Support Professional Certification | Help Desk | Troubleshooting | Networking | Active Directory | 7+ years Customer Faced Service | 2+ years Manager Experience | Team Lead Performer
Education

Coursera
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Experience

Raising cane's chicken fingers
Aug 2010 - Aug 2017Customer service manager•Delivered high quality customer service increasing daily sales and returning customers•Lead each work crew to fulfill order of operations according to company standards having a successful shifts•Completed manager sales and inventory logs after each shift to keep the managing team up to date

Streetport brand
Aug 2013 - nowBusiness ownerA retail fashion company providing art and style to various of cultures worldwide.

Lifetouch
Sept 2017 - Nov 2017Professional photographer•Interact with children from pre-k to high school to initiate task, becoming creative and setting a cool, fun environment•Perform learned photography skills to capture 100+ students pictures, putting smiles on their faces•Submit daily logs to lead photography operator after each assignment, making sure my part was fulfilled so the team’s day was a success

Amazon
Nov 2017 - now•Load trucks securely with a daily amount of 250+ packages and scan packages into handheld systems to make sure every customer’s order was on board to be delivered•Perform delivery of full load of packages to customers in timely manner to increase company performance rate•Transported a fleet of trucks to specified car dealerships for regular maintenance, having any mechanical issues fixed before major accidents can happen from small problems, which saved company major bucks and less accidents to deal with Show less
Warehouse Associate
Nov 2019 - nowLead Package Handler
Nov 2017 - Nov 2019
Licenses & Certifications
- View certificate

Operating systems and you: becoming a power user
CourseraMay 2023 - View certificate

The bits and bytes of computer networking
CourseraMar 2023 - View certificate

System administration and it infrastructure services
CourseraMay 2023 - View certificate

Technical support fundamentals
CourseraMar 2023 - View certificate

Google it support professional certificate
GoogleJun 2023
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