Experience

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  Action reconciliation service for peace

  Sept 1999 - Feb 2001

  Assistant office manager and volunteer coordinator

  Organized Local and National Volunteer ConferencesPublic Speaking Engagements on Holocaust Education at Temple University, La Salle University and the University of PennsylvaniaResponsible for Office Administration

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  Institute of social medicine and community health

  May 2001 - Apr 2010

  Assistant to the president

  • Served as Computer Consultant and Database Analyst• Development and Maintenance of Institute’s Website• Assisted President with annual fundraiser collecting $35.000 annually • Assisted with production, Research and Writing of Institute’s Newsletter

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  Joseph j peters institute

  Jun 2004 - Jan 2012

  Clinical adm. coordinator

  - Coordinate the collection, evaluation, and dissemination of performance data relative to specified Quality Improvement Programs within JJPI. - Maintain agency records according to protocol requirements and state and federal health care standards. - Oversee the planning, development, coordination, and presentation of all staff training and educational programs as appropriate to the quality assurance needs of JJPI.- Responsible for all HR records for audits by Department of Human Services, Community Behavioral Health and Office of Mental Health—following quality assurance guidelines—enabling JJPI to obtain full compliance from 2004-2012. Show less

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  University of pennsylvania

  Oct 2010 - Apr 2011

  Graduate research assistant

  Study: "The Effects of CBT in patients with histories of Suicidality and Schizophrenia".Responsible for Recruiting Subjects at Impatient Units and Crisis CentersParticipated in meetings to evaluate actual practices against best practices.Conducted Psychological assessments on Research Participants at various stages of the StudySupervision provided by Aaron Beck, M.D.

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  Public health management corporation

  Jan 2012 - Dec 2015

  - Develop and implement cost effective policies and procedures for Facilities and Budget Operations Management.- Administer and deliver Core Training Initiatives in Compliance with City, State, and Corporate Training and Development Standards. - Develop and maintain effective Staff Training Tracking Systems. - Manage Vendor Relations as well as Contract-Management Services. - Supervise and evaluate administrative, maintenance and kitchen staff based upon PHMC Policy and Procedures and Accreditation Standards.- Ensure Compliance with all OSHA/EPA regulations and other Local, State, and Federal Government Regulations.- Oversee Customer Service as it pertains to family members of our clients we serve. Show less - Coordinates, directs, and supervises all clerical and administrative staff needed for facility management and budget operations.- Create, coordinate and oversee efficient project planning and project management activities within various departments within WestHaven. - Supervise and oversee the training of staff including, but not limited to cook, administrative- and housekeeping staff.- Coordinate service delivery for clients within Westhaven as well customer service needs of other mental health systems and service agencies. - Ensure legal requirements by monitoring, implementing applicable human resources requirements and conduct investigations in order to represent organization and hearings.- Provides support for research development and coordination of data analysis. Show less

  • Facilities Manager

    Jan 2013 - Dec 2015

  • Director of Operations at Westhaven (PHMC)

    Jan 2012 - Dec 2012
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  Joseph j peters institute

  Jan 2016 - Oct 2016

  Operations manager

  • Coordinates with managers to ensure achievement of organizational targets.• Coordinate all Human Resources functions within the organization.• Supervises administrative activities and functions across departments.• Oversees Clinical Secretaries, Medical Records staff, and Quality Control Billing Associates.• Undertakes responsibility for completion approval of all timekeeping processes in Ultipro. • Provides administrative support to the Executive Director.• Assists in the resolution of problems as delegated by the Executive Director.• Coordinates identification and production of responses to RFP & Grant Funding opportunities• Coordinates and ensures timely submission of Proposal and Grant deliverables and reporting • Oversees and monitors physical plant for operational readiness and safety.• Ensure timely resolution of physical plant issues in accordance with OSHA regulations• Oversees departmental efforts for Continuing Quality Improvement Show less

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  New vitae wellness and recovery

  Oct 2016 - Oct 2017

  Residential manager

  Management and Leadership Experience• Manages multiple projects across New Vitae Corporation • Develop and implement cost effective policies and procedures for all operational areas in collaboration with corporate office. • Oversee Human Resource Department for JJPI—following PHMC; City and State quality assurance guidelines• Oversee Company’s staff time management system • Develop, document, execute & control facility management standards, processes, policies & procedures as set by Joint Commission and OSHA.• Develop, document, execute policies & procedures to ensure project completion within budgetary guidelines.• Understands and prioritizes multiple competing responsibilities of the corporate office or team while maintaining outstanding customer satisfaction. • Manages and train staff in carrying out daily operational and objectives and agency goals.• Administer and delivers core training initiatives in compliance with state-, city and company training and development standards.• Ensure legal requirements by monitoring and implementing applicable human resources requirements, stakeholders-the Office of Mental Health and City of Philadelphia.• Oversee all vendor relations. Show less

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  Community behavioral health

  Oct 2017 - Mar 2022

  Quality management specialist

  • Oversee the administration, compliance and continual improvement of quality improvement initiatives across CBH provider network ( such as acute inpatient units, Detox-as well Drug & Alcohol Rehabilitation centers) according to patient rights standards and all other applicable federal and state laws and regulations governing mental health care facilities

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  Philadelphia department of behavioral health and intellectual disability services

  Dec 2021 - May 2023

  Behavioral health clinical consultant

  -Conducts ongoing analysis of behavioral health, intellectual disability services, and addiction services program operations and regulations.-Evaluates provider compliance with federal, state and local requirements, including but not limited to current Pennsylvania Department of Drug & Alcohol Programs, Office of Mental Health, Behavioral Health Special Initiative-Identifies specific budgetary, clinical, or other concerns for an objective summary of program performance.-Prepares, or contributes technical reports to document findings and recommendations regarding program operations to the City of Philadelphia’s DBHIDS. Show less

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  Independence blue cross

  Mar 2023 - now

  Quality management compliance & delegation analyst

  - Develops the Credentialing Program Description and Statement of Effectiveness and Program Descriptions for review and approval of the MCQIC, the NCQA accreditation survey and various Boards of Directors.- Participates in developing and maintaining desk procedures and processing guides.- Collaborates with internal and external resources to develop program improvements, and to reengineer processes to assure service and compliance quality.- Formulates recommendations based on best practices and cross-functional business operations.- Performs monthly reviews of regulatory and accreditation cred requirements practitioners, providers, and delegates.- Conducts gap analysis between requirements and corporate policies.- Research credentialing quality issues identified through regulatory agencies, Executive Inquiries, Consent Orders, Corporate Fraud Investigations, or other referral sources.- Analyzes findings and develops corrective action plans, as needed. Maintains cred databases to identify long term trends and issues in the business areas that support credentialing. Show less