Experience

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  Unisys brasil

  Jun 2001 - Jul 2002

  Networking expert

  Mr. Márcio Cordeiro worked as architecture specialist at Unisys Brasil LTDA, worked developing networking solutions and proposals to corporate clients. He has a good knowledge at Lan and Wan, and participated at some big and complexes networking and security projects. He has skills to install and configure Cisco and Nortel equipments and others. He was responsible for developing many projects that involved many countries.

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  Schlumberger

  Jun 2002 - Sept 2002

  Security consultant

  Mr. Márcio Cordeiro worked as a security consultant to Schlumberger serviços de petróleo LTDA., he was involved in a project at Petrobrás, where he was a team coordinator at a security project. The project involved to look for security vulnerabilities (nmap,nessus and Internet Scanner), develop the security policies and apply security procedures at the equipments (NT /2000 and Unix servers, routers , switches, firewall(Pix) and intrusion detection systems). He was responsible to coordinate a team for securing Cisco and Nortel equipments. Show less

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  Det norske veritas brasil

  Jun 2003 - Dec 2018

  It manager

  Responsible for all information and communication technology issues in the South America region, which includes six offices in Brazil, one in Argentina, two in Chile, and one in Peru, with a total of approximately 500 users.- Responsible for coordinating the Global Service Desk RIO and providing end-user support to offices around the world during Brazilian working hours (GMT 3). The "Follow the Sun" policy ensures 24/7 responsiveness. IT service management is based on ITIL best practices.- Served as an IT ambassador to strengthen relationships with local business units.- Coordination of installations, testing, and modifications of complex systems and subsystems across multiple projects in accordance with corporate directives.- Coordination of the RIO Office deskside function (on-site, second-line end-user support).- Participate in meetings of the Country Chair, the Crisis Management Team, and other high-level administrative decision-making sessions.- Develop administrative and operational procedures for the area, as well as make decisions and render judgments on information technology issues.- Provide end users with technical support and comprehensive problem solving, as well as instructions on how to use IT applications and systems.- Coordinated office relocations, including cabling, telecommunication solutions, and telephone systems.- Coordinated third party vendors in innumerable projects.- Provided ICT services for the South America Hub, which includes six offices in Brazil, one in Argentina, two in Chile, and one in Peru, with a total of around 300 users.- Coordinate with third-party vendors and contractors.- Responsible for implementing local projects to support business areas, such as the "GIEN" project with a major local oil and gas company. Show less

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  Det norske veritas dubai

  Jan 2019 - now

  Regional it manager middle east, india and africa

  Regionally responsible for end-user service for India, Middle East and Africa region.- Delivering the service to over 1,000 employees in 36 offices throughout the region.- In charge of all information and communication technology issues within the IMEA Region.- Establishing goals to keep the team motivated; mentoring; managing individual performance; providing feedback and following up in accordance with the annual HR calendar.- Day-to-day operations entail providing high-level services to end users in accordance with the SLA agreed upon by the Global Service Desk IMEA node and deskside teams spread across the region.- Responsible for financial budgeting and P&L management of IMEA's end-user service units, keeping the team focused, productive, and motivated.- Managing the IMEA Pune Global Service Desk node, which provides end-user support to offices around the world during business hours (GMT+5:30) using IT based Service Management tools based on ITIL best practices, ensures stable and profitable service desk operations. "Follow the sun" 24/7 service.- Ensuring that the region follows the Information Security Management System (ISMS) as per the ISO27001 standards and adapts in keeping with nearby regulations.- Playing the role of Business Relationship Manager and acting as a liaison between IT and other business units to understand their needs and enable them to work more efficiently with the IT platform.Maintained high end-user satisfaction in South America for many years and are now improving customer satisfaction at IMEA.- According to a survey, 72% of users in the region are "totally satisfied" or "mostly satisfied" with IMEA. Show less