Experience

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  Studio p.v. s.r.l.

  Mar 1981 - Jul 1986

  Audio technician/operator

  Operate and repair audio dubbing equipment.• Maintained all studio equipment to specific functional requirements set by studio standards.• Provided technical advice to dubbing artists.Note: between Nov 1983 and Dec 1984 I had to temporarily interrupt my work at Studio PV to complete the 12 months compulsory military service in the Italian army, achieving the rank Caporale Maggiore (equivalent rank sergeant major) commanding 160 men.

• 

  Box hill institute

  Mar 1987 - Aug 1987

  Repair and maintain PAL video cassette recorders, TV receivers and slide projectors. During my study at Box Hill TAFE as part of the college curriculum, I completed two weeks of work experience at Data General. Three months voluntary work as a technician in the workshop.

  • Contracted as a Radio Tradesman

    Jul 1987 - Aug 1987

  • Work Experience

    Jun 1987 - Jun 1987

  • Voluntary work

    Mar 1987 - Jun 1987
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  Data general corporation

  Aug 1987 - Jan 2000

  Perform corrective maintenance, hardware and software upgrades on all Data General products across Melbourne and regional Victoria.• Installed and configured new and refurbished AViiON systems (running DG/UX System 5 and/or MS Windows NT) and CLARiiON Fibre Channel and/or SCSI Storage Systems.• Updated Firmware and DG/UX revisions on all AViiON systems and maintained all CLARiiON Storage Systems Flare and PROM codes at target levels. Repair printers, laptops and PCs at component level and maintaining all Data General test beds.• Upgraded to latest revision all repaired products as per quality control standards set by the company.• Attended to technical telephone enquiries and supervised work experience personnel. Repair monitors, terminals and keyboards at component level.• Carried out modification to repaired products as required.

  • Field Services Engineer

    Jan 1995 - Jan 2000

  • Repair Centre Engineer

    Apr 1990 - Jan 1995

  • Associate Repair Centre Engineer

    Aug 1987 - Apr 1990
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  Emc

  Jan 2000 - Sept 2016

  Senior field specialist role, providing advisory and support service to customers, field team and partners on CLARiiON (CX and VNX models), Vplex, Recoverpoint and Unity.• Became the primary contact for VNX performance analysis and collaborated on several Severity 1 break fix’s across VNX, VMware & Cisco environments, helping the team bring quicker and more long term resolutions. I was also instrumental in resolving mis-configured VNX2s delivered to our biggest customers.• Acquired the CLARiiON Expert certification and received a Silver Award for "Outstanding Emergency Contribution" when PS resources were not available, by assisting a US based customer and reconfiguring their array as part of a major system recovery. Since joining the Service Cloud team, I have been involved in global collaborative efforts with FSS's from different regions as well as maintaining the same collaborative level amongst my local FSS team, helping the team provide the best & longest term resolutions for customers, thus improving CSAT. Show less

  • Senior Field Support specialist

    Jan 2006 - Sept 2016

  • Customer Engineer

    Jan 2000 - Jan 2006
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  Dell technologies

  Sept 2016 - Mar 2023

  Installation and maintenance of all Dell products including VxRail, PowerScale, PowerStore, Unity, Data Domain, ECS and PowerEdge Servers. Providing specialist field support for VNX, Unity, VPLEX and RecoverPoint. Led technical role in Victoria to maintain a 98% or above compliance rating with all product connectivity.• Collaborated with other departments to reduce human errors and encourage delivering WOW experiences, resulting in improved interdepartmental relationships and customer outcomes.• Contributed to the successful implementation of a large PowerEdge server installation for Monash University, resulting in a high level of customer satisfaction and maintaining a 98% or above compliance rating with all product connectivity. Show less

  • Senior Field Service Engineer

    Jul 2019 - Mar 2023

  • Senior Field Support Specialist

    Sept 2016 - Jul 2019
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  Imi solutions

  May 2023 - now

  Senior storage engineer