Experience

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  Courtaulds textiles

  Mar 1985 - Aug 1991

  Divisional accountant

  Assistant Divisional Accountant, Divisional Accountant • Responsible for cost accounting systems and financial reporting, whilst automating and off-shoring manufacturing processes. Implemented cost savings through new IT systems (financial and management).

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  Bass brewers

  Sept 1992 - Aug 1999

  Business systems manager

  Senior Business Analyst, Project Leader, I.S. Business Systems Manager• Managed a team of 17 people with annual budget of £2.1Million. Successfully executed “Year 2000” and “Eurozone single currency” projects. Implemented Sun Accounts software in Chinese JV business.

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  Peoplesoft, inc.

  Jun 2000 - Sept 2005

  Emea services operations manager

  Practice Manager, EMEA Services Operations Manager • Managed and motivated a team of 35 consultants, delivering less than 5% attrition annually.• Took charge of systems and business processes supporting 380 consultants and 70 Project Managers.• Managed team of 6 ops staff across Europe, producing operational reporting and driving greater efficiency.• Re-engineered central support model, achieving 50% headcount reduction in Operations team.

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  Amdocs

  Oct 2005 - Feb 2011

  Operations director

  Amdocs OSS Product Business Unit Operations Director (Oct 2009 – Feb 2011)• Responsible for producing the monthly business unit scorecard and board review pack, adding analytics and broadening reach to enable better management understanding and decision making.• Provided ad-hoc management information and business analysis to support investment decisions.• Managed and controlled budgets effectively, highlighting critical deviations and suggested corrective action.• Developed high quality R&D investment analyses, enabling improved corporate decision making.Cramer Global Services Operations Director (Oct 2005 – Oct 2009)• Provided systems and infrastructure required to grow the business by >100% per annum, building a team of 160 consultants & 30 Project managers using internal knowledge management and efficient on-boarding.• Provided monthly and weekly management packs with performance analytics and improvement planning.• Developed advanced sales operations systems, including pipeline management, bid development, bid review and bid approval processes resulting in higher margin services business.• Built and managed a high achieving resourcing team & developed efficient resource management processes resulting in significantly improved utilisation levels and lower fixed costs by incorporating third party resources• Set up an offshore consulting delivery capability in Hyderabad and Bangalore, ramping up to 40 staff. • Successfully integrated the Cramer services team into Amdocs post-merger, with minimal attrition. Show less

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  Temenos

  Jun 2011 - May 2013

  Global services operations manager

  • Managed a team of 8 people, operationally supporting a field staff of 750 consultants and 100 Project Managers across 20 countries. Drove high levels of staff utilisation whilst raising employee satisfaction levels.• Developed and rolled out high quality systems to support the Global Services team including: Salesforce, Oracle Projects, Oracle Resource Management, Oracle Business Intelligence, SharePoint, Services Intranet.• Active member of the Global Services Management team, providing effective and insightful management reporting on services field staff, pro-active management advice & strategy recommendations.• Carefully carried out due diligence prior to acquisition of new companies and subsequently managed the integration of the Global Services teams with very low levels of post-merger attrition.• Delivered 25% reduction in third party consultant requirements and reduced costs by over 5% in 12 months. Show less

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  Dxc technology

  May 2013 - Nov 2018

  Account services executive

  Account Services Executive (CSC/DXC)(Sept 2016 – Dec 2018)• Managed and grew business to £12M annual revenue in three large private sector customers, fully accountable for the service delivery P&L, ensuring target levels of margin were achieved.• Managed a team of service and project managers delivering high quality services & customer satisfaction.• Developed pipeline of work, managed bids and negotiated commercial terms though to signed contracts.• Delivered an infrastructure refresh program on budget, to planned time frames without unplanned outages.Account Director – Infrastructure Managed Services (Xchanging) (May 2013 – Aug 2016)• Responsible for managing delivery of data centre services and growing business in the following large accounts: BAE Systems, London Metal Exchange and Arch Insurance. Turned around a failing customer relationship with BAE Systems and moved from last to 3rd out of their 28 IT suppliers within 1 year.• Influential member of IMS management, providing strategic input and business improvement initiatives.• Reversed a contract termination decision, won back trust and signed a two-year contract worth £3Million.• Efficiently managed the transfer of 200 staff and service contracts in a large insourcing project. Show less

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  The open university

  Sept 2017 - Jul 2021

  Student

  Part time then latterly full time studying for a BSc Hons in Environmental Technology and Management.Distinctions throughout, graduating with a first class honours degree in July 2021.

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  Zed power

  May 2019 - Mar 2021

  Business development manager

  • Developed the business proposal which successfully secured funding for a proof of concept project with national institution to build 36 zero carbon homes for staff. This project is currently in the build phase. • Developed product costings and business cases for new products and innovative technologies.

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  Ey

  Apr 2022 - now

  Senior consultant