Experience

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  Additional positions held:

  Jan 1986 - Jan 1996

  Additional relevant experience

  NEW HORIZONS COMPUTER LEARNING CENTER – Charlotte, NC (Computer Training Company)Instructor-Applications/Software • Facilitated software training in Southeast region on: Microsoft Windows Operating System, Word, PowerPoint, Excel, Access and Scheduling.NORTH CENTRAL FAMILY MEDICAL CENTER- Rock Hill, SC Customer Services Supervisor (3 month temporary pilot contract) • Supervised Clinical Receptionists, Appointments, Medical Records, Prenatal, and Cashier Departments. Back up support for the medical mainframe (Monette System) Liaison between Customer Services and the Medical Directors Managed, trained, and evaluated performance of 8 employees.AMDAHL CORPORATION – Charlotte, NC (Computer large mainframe, server, and technical services corporation)Office Manager • Created presentations, graphics, spreadsheets, charts, proposals, customer briefings, and contracts. • Coordinated trade shows, conferences, meetings, and travel. Coordinated several office relocations projects. • Saved each employee 20 hours weekly work time and reduced corporate expenses by $60,000 by training staff and coworkers on Microsoft applications and developing/ implementing a technical library for field technicians.Additional contact: [email protected] Show less

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  National distributing company

  Jan 1998 - Jan 1999

  Human resources, training and development administrator

  Administered and coordinated employee training initiatives and programs for management, and sales partners and produced graphics and training manuals for managing directors. Responsible for proofing, editing and distribution of employee data for merit and service awards and for inclusion in national publications, presentations, press releases and newsletters. Improved confidentiality and distribution processes of sensitive information for Directors and VPs by coordinating, managing, scheduling, and monitoring employees’ psychological testing results, customer survey reports, and performance reviews. Show less

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  Sprint

  Feb 1999 - Mar 2004

  Educational consultant – training coordinator/trainer & instructional designer

  Developed, delivered, coordinated and monitored employee training at all compensation levels as a team member of the Sprint Solutions Center (Web Hosting Call Center). Ability to interact and interpret systems and technical information. Designed training programs/plans, evaluated skill sets, career development programs and onboarding training programs. • Recipient of the “Sprint Values Excellence” quarterly and annual awards. • By developing and facilitating a new onboarding orientation program reduced management time and delays, resulting in consistent learning for all new hires. • Reduced employee turnover by 20% by developing training refreshers, career path curriculum and skill assessment tools. • Designed and delivered team building events, brainstorming sessions and “all hands” events which increased employee morale within the Solution Service Center. • Decreased Solution Center expense budget by 37% by developing and facilitating new Soft Skills Programs for technical and customer service associates. • Created employee open door sessions to coach on employee aptitude survey results. Show less

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  The coca-cola company

  Jan 2005 - Jan 2010

  Sr. administrative specialist learning & development hr

  Provided senior administrative support and coordination to a broad range of course owners, within the HR Learning & Development division, to enable seamless logistic planning and administration of training programs. • Coordinated and managed deadline and time sensitive projects. Reconcile, and process expenses within Travelsmart system. Provided light technical/software support using various tools (i.e. Microsoft Excel, PowerPoint, Word, LotusNotes, SameTime SAP, TravelSmart, CWT booking). Created and managed events calendars. Managed conference and guest registrations. • Pulled rolling estimate and client billing reports from SAP systems to review with senior management. Worked with Financial Analysts to reconciling and prepare the departmental budget for year-end closing. Created Purchase Orders, and vendor IDs in SAP systems. Reconciled invoices against purchase orders in KO Buy and SAP systems. • Managed approvals and signatures for vendor master contracts and statement of work. Show less

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  The coca-cola company

  Apr 2010 - Apr 2015

  Hr/learning & development coordinator

  Provided administrative and program management support for all training initiatives for Coca-Cola University programs. Partnered with Coca-Cola course owners assisting with training budget analysis, employee training needs assessment, training schedules and locations, for classes up to 75 attendees (including Senior Executives, Women In Leadership, C-level executives). As liaison between course owners and external vendors coordinated and managed time-sensitive projects, all communications (online, mailings, catalogs), event marketing tools, site identification and set-up, onsite media requirements, and financial planning/tracking and generation of reports for budget administration. • Significantly increased course attendance by developing highly-targeted course marketing campaigns through online messaging, newsletters and mass media. • Developed a formal training facilities review/summary so that course owners could evaluate program logistics. • Trained a Costa Rican team of five learning development specialists in training logistics, best practices, problem analysis and resolution, and ensuring that each member understood operational excellence standards. • Ensured that all course information was correctly entered into the LMS and SharePoint site which included pre-booking, attendance reports and course-related training information. • Created rolling estimates and client billing reports in SAP system and reviewed with senior management. • Created purchase orders and vendor ID’s and reconciled invoices against purchase orders in KO Buy/SRM and SAP system. • Developed global model and resource for improved learning toolkit enabling course owners to house and calculate budget history by course, contact information, financials, assessment tools and evaluations. • Managed customized training portals for senior leadership programs, and managed event marketing and media technology needs. Show less

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  Right management

  Jan 2015 - Jan 2015

  Coachee