Experience

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  Borders

  Jan 1997 - Jan 2000

  Assistant manager

  Assisted in daily bookstore operations, ensuring smooth workflow and high levels of customer satisfaction.Supervised and trained sales associates in customer service, inventory management, and sales techniques.Managed inventory levels, conducted stock checks, and coordinated reorders to maintain product availability.Supported in-store promotions, author events, and book launches to drive sales and customer engagement.Handled point-of-sale operations, processed transactions, and resolved customer issues.Created and maintained product displays to enhance the shopping experience.Worked closely with the store manager on sales strategies, performance analysis, and financial tracking.Managed the store in the absence of the manager, ensuring business continuity and service excellence. Show less

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  Senegence

  Mar 2001 - Feb 2006

  Media producer/project manager

  Managed a team of 4 in the creation of a wide range of media products, including video, audio, web content, magazines, newsletters, and brochures.Worked closely with marketing and executive teams to capture project goals and ensure alignment with content expectations.Collaborated with designers to creatively translate marketing directives into compelling media.Recommended and purchased all production tools, from video and photography equipment to software.Oversaw third-party vendor management for both print and digital projects.Served as Technical Director for live events, managing all production aspects for audiences of 200-400 sales team members. Show less

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  Panasonic avionics corporation

  Feb 2006 - Nov 2021

  Engineering program manager

  Coordinated meetings, tracked milestones, and collaborated with international teams of customers, designers, vendors, testers, architects, and developers to create interactive entertainment and Wi-Fi connectivity solutions.Delivered 60+ projects, using MS Project and Project Server to manage schedules for both current and legacy hardware. Managed end-to-end programs from requirement definition through QA and on-time release to OEMs (Airbus, Boeing, Bombardier) and other customers.Developed passenger applications for 20+ customers, installed on 1000+ aircraft, with software budgets exceeding $3M and an average lifecycle of 7+ years. Key clients included Delta, American Airlines, and Lufthansa.Led UX and technical design reviews, while supporting sales efforts through product Q&A and demonstrations.Served as Scrum Master for two development teams, overseeing Agile ceremonies, managing tasks in JIRA, and documenting in Confluence. Collaborated with Product Management and TPO to forecast feature rollouts and Epic/Story creation. Show less

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  Activision blizzard

  Nov 2021 - now

  Senior program manager, corporate it

  Led stand-ups and retrospectives for three IT teams, streamlining workflows and reducing task delays from an average of two weeks to consistently meeting targets within 0-2 days. Used Jira for tracking and Miro for visual collaboration.Collaborated across departments to enhance IT infrastructure for game development and corporate applications, ensuring all resource needs were met leveraging on-prem and cloud technologies (Broadcom/VMware, Cisco HyperFlex, Dell vSAN, GCP, Azure) and tools (Perforce, Terraform, GitHub Enterprise). Coordinated data center operations to manage space, power, and cabling.Partnered with development teams to resolve performance issues, improving system reliability through monitoring tools like SolarWinds, LogicMonitor, and Aria Suite.Managed acquisition processes for infrastructure and cloud computing, overseeing budgets exceeding $1 million. Collaborated with Microsoft business units to identify cost saving opportunities.Prioritized user feature requirements and ensured technologies such as Pure and NetApp storage, MediaSilo, IBM Aspera, and Signiant met user needs.Coordinated global server upgrades across EU, US, and APAC, minimizing downtime through effective resource allocation and scheduling, enhancing system performance and security.Led IT projects including: GitHub Copilot rollout, migrating users to a centralized environment with reduced pricing. Workday enhancements that clarified employee work teams and streamlined system access. Time-sensitive MDM/Okta upgrades, migrating from Basic Authentication to OAuth. Global upgrade of security systems to Milestone NVR server applications. Show less