Louie Sumalinog

Experience

• 

  Lazada Group

  Jun 2016 - Apr 2019

  ☑️ Monitored agent performance, conducted coaching sessions, and ensured KPI adherence.☑️ Coordinated with logistics teams to optimize last-mile delivery efficiency.

  • Operations Supervisor

    Feb 2017 - Apr 2019

  • Operations Associate, Customer Service and Order Management

    Jun 2016 - Feb 2017
• 

  Leflair

  Jul 2019 - Mar 2020

  ☑️ Oversaw marketplace operations, managing inventory, pricing, and order fulfillment.☑️ Developed solutions for complex operational challenges, ensuring seamless logistics.

  • Operations Supervisor

    Jan 2020 - Mar 2020

  • Customer Service Lead

    Jul 2019 - Jan 2020
• 

  Edamama

  Jul 2020 - Nov 2022

  ☑️ Directed cross-departmental efforts to meet targeted goals, including marketing, finance, and production.☑️ Enhanced business processes, leading to improved vendor and customer experiences.☑️ Established in-house customer management systems and integrated support channels. ☑️ Established in-house order fulfillment systems and integrated sales channels.

  • Associate Director of Project Management

    Nov 2021 - Nov 2022

  • Head of Fulfillment

    Mar 2021 - Dec 2021

  • Warehouse Supervisor

    Jul 2020 - Mar 2021
• 

  Tyger Brands

  Nov 2022 - Nov 2022

  ECommerce Operations Consultant

  ✅ Established in-house order fulfillment systems and integrated sales channels.

• 

  Humble Sustainability

  Dec 2022 - Nov 2023

  Head of Operations

  ☑️ Spearheaded daily operations, including inventory management, logistics, and customer support.☑️ Managed relationships with 3PL and warehouse partners, focusing on lead time KPIs.☑️ Developed and implemented comprehensive fulfillment strategies.

• 

  WE Brands

  Oct 2024 - now

  Business Development Manager