Louie Sumalinog

Louie Sumalinog

Followers of Louie Sumalinog690 followers
location of Louie SumalinogManila, National Capital Region, Philippines

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  • Timeline

  • About me

    Helping Brands Scale & Automate E-Commerce Operations | Marketplace Growth Expert

  • Education

    • Arellano University

      2012 - 2016
      Bachelor of Science - BS Computer Science

      Activities and Societies: Supreme Student Council - College

  • Experience

    • Lazada Group

      Jun 2016 - Apr 2019

      ☑️ Monitored agent performance, conducted coaching sessions, and ensured KPI adherence.☑️ Coordinated with logistics teams to optimize last-mile delivery efficiency.

      • Operations Supervisor

        Feb 2017 - Apr 2019
      • Operations Associate, Customer Service and Order Management

        Jun 2016 - Feb 2017
    • Leflair

      Jul 2019 - Mar 2020

      ☑️ Oversaw marketplace operations, managing inventory, pricing, and order fulfillment.☑️ Developed solutions for complex operational challenges, ensuring seamless logistics.

      • Operations Supervisor

        Jan 2020 - Mar 2020
      • Customer Service Lead

        Jul 2019 - Jan 2020
    • Edamama

      Jul 2020 - Nov 2022

      ☑️ Directed cross-departmental efforts to meet targeted goals, including marketing, finance, and production.☑️ Enhanced business processes, leading to improved vendor and customer experiences.☑️ Established in-house customer management systems and integrated support channels. ☑️ Established in-house order fulfillment systems and integrated sales channels.

      • Associate Director of Project Management

        Nov 2021 - Nov 2022
      • Head of Fulfillment

        Mar 2021 - Dec 2021
      • Warehouse Supervisor

        Jul 2020 - Mar 2021
    • Tyger Brands

      Nov 2022 - Nov 2022
      ECommerce Operations Consultant

      ✅ Established in-house order fulfillment systems and integrated sales channels.

    • Humble Sustainability

      Dec 2022 - Nov 2023
      Head of Operations

      ☑️ Spearheaded daily operations, including inventory management, logistics, and customer support.☑️ Managed relationships with 3PL and warehouse partners, focusing on lead time KPIs.☑️ Developed and implemented comprehensive fulfillment strategies.

    • WE Brands

      Oct 2024 - now
      Business Development Manager
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Louie Sumalinog
      Q4 2020 Value Victor Edamama Jan 2021
    • Awarded to Louie Sumalinog
      Q1 - Top Supervisor E-Konflux Solutions by Lazada Group April 1, 2018 Awarded as 2018 - 1st Quarter Best Team Leader in Lazada Singapore Customer Service
    • Awarded to Louie Sumalinog
      Q3 - Top Supervisor E-Konflux Solutions by Lazada Group December 1, 2017 Awarded as Best Team Leader in Order Management