Sergio Dubón

Experience

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  Conduent

  Mar 2015 - Mar 2023

  Team Supervisor

  Responsible for monitoring and providing feedback with the intention of improving a Customer Service Agent's efficiency.Identify areas of opportunity by analyzing Key Performance Indicators and develop programs so that the team can achieve its full potential. Develop the team by teaching techniques and skills that will aid in their development. Perform tasks including creating reports and presenting daily, weekly, and monthly productivity results of the team, as well as reviewing payroll and vacation time.Act as the point of contact for the client portfolio and mediate performance issues.PREVIOUS POSITIONSCustomer Care CoachCustomer Care Representative Mostrar menos