
Matt Waugh

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About me
Principal, Client Success at ADP
Education

University of Southern California
1992 - 1997Bachelor of Science (B.S.) Physical SciencesActivities and Societies: Tau Kappa Epsilon Bachelor of Science, Physical Sciences - Rigorous combined science program that included upper division coursework in Chemistry, Physics, Geology, and Astronomy.

National University
2001 - 2003Master of Business Administration (M.B.A.) Business Administration and ManagementGlobal Master of Business Administration (GMBA) - The focus of this program is onmultidisciplinary approaches, including economic, political, and cultural analyses in the strategic planning and development of national and international business
Experience

ADP
Jun 2003 - nowAs an HCM Product Leader, I drive sales readiness for ADP's premier Human Capital Management system, Vantage. I am embedded in the Product, Service and Marketing functions of the business. From this position, I am able to coordinate communications, messaging, tools and learning needs for the ADP Sales organization. My role helps to ensure that our sales representatives are able to effectively promote the latest and greatest that ADP has to offer across the spectrum of its Human Capital Management solutions. Show less As an ADP Client Account Executive, I am responsible for managing the relationship with clients that have implemented our industry leading human capital management solution, ADP Vantage HCM. I provide account leadership by coordinating the efforts of consultants across multiple work streams, driving towards seamless delivery of world class service. I regularly engage with client stakeholders and executives to ensure critical business needs are being met, and facilitate discussions with all ADP partners. Show less
Principal, Client Success
Oct 2016 - nowHCM Product Leader
Dec 2015 - Oct 2016Client Account Executive
Apr 2013 - Nov 2015Implementation Consultant
Jun 2005 - Mar 2013Education Specialist
Jun 2003 - May 2005
Licenses & Certifications

Fundamental Payroll Certification (FPC)
American Payroll Association (APA)
Professional in Human Resources (PHR)
HR Certification Institute (HRCI)
Project Management Professional (PMP)
Project Management Institute (PMI)
Senior Professional in Human Resources (SPHR)
HR Certification Institute (HRCI)
3rd Degree Black Belt - Shaolin Kempo
United Studios of Self DefenseNov 2013- View certificate

Customer Success Leader Certified Professional
GainsightMar 2023 
4th Degree Black Belt - Shaolin Kempo
United Studios Of Self DefenseJul 2018- View certificate

Customer Success Manager Certified Professional
GainsightMay 2022
Languages
- spSpanish
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