Omar Vazquez

Experience

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  Farmers Insurance

  Aug 2013 - Jun 2021

  Customer Service Representative

  Gathered and verified all required client information for account purposes.Provided exceptional customer service both in person and by phone through strong listening skills. Created and entered enrollment applications for new clients in to the database.Maintained customers account information database (canceling and updating customer accounts).Answered telephone calls promptly to avoid on-hold wait times.Translated documents for customers from English to Spanish if needed.

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  St. Vincent’s Health System

  Sept 2021 - Apr 2023

  Educated patients on insurance and healthcare plans.Reviewed patient documentation for accurate information and input into the system. Accessed the Medicaid portal for Insurance Verification.Assisted patients in scheduling physician and healthcare appointments.Maintained documentation on patient activities, coverage issues and hospital.actions.Scheduled transportation for patients if needed.Communicated with medical social workers to perceive the best outcome for patients.Participated in regular team meetings, huddles, and quality improvement projects to improve patient care.Responded to patient concerns and questions with compassionate andknowledgeable service.Performed over the phone or in person interpretation for the Spanish speaking patient population. Show less Coordinated medical appointments and ancillary services for patients and remind patients of appointments.Followed up with patients to endure they received the care and services they need.Assisted on linking patients to primary care physicians within their selected health plans.Identified resources within the community to better serve patients in overall care.Established positive rapport with patients by educating and encouraging patients to take an active role in their health care.Assisted patients on filling out financial assistance paperwork if needed. Responsible for practicing HIPPA and confidentiality. Show less

  • Patient Care Coordinator - Bilingual

    Nov 2021 - Apr 2023

  • Patient Navigator - Bilingual

    Sept 2021 - Nov 2021
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  Cooper Green Mercy Health Services Authority

  Jun 2023 - now

  Enrollment Coordinator - Bilingual

  Ensure accurate and efficient processing of applicants applying for healthcare assistance.Respond to all patient inquiries in a timely and professional manner.Assist with special projects assigned by management. Calculate patient's copay based on household income.Perform outstanding customer service in person and over the phone.Conduct quality assurance analysis for new hires and provide assistance when needed. Follow up with patients when Enrollment appointment is missed and reschedule. Deliver real-time, accurate oral translations and interpretations for patients.Explain financial requirements to patients or responsible party.Verify commercial and government insurance(s) using payor websites, or by phone call to insurance company.Research patient accounts when requested by supervisor or manger and take appropriate actions.Document in EMR(NextGen) system the level of coverage and eligibility information.Confirm and or update patient demographics if needed. Serve as an advocate for the patient's and encourage to keep all Healthcare appointments.Present key factors in monthly team meetings on how to improve Enrollment process and over all patient care.Demonstrate understanding of organization policies and procedures.Attend Health fairs when instructed by management.Proofread, edit and revise translated documents. Show less

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  Collegiate Admission and Retention Solutions

  Jun 2023 - Mar 2024

  Student Information Specialist - Bilingual

  Responsible for assisting current students in answering any questions or addressing concerns they may have.Manage multiple high-priority calls and adapt to the rapidly changing demands of each call.Responsible for handling inbound and outbound inquiries from prospective students interested in schools and programs.Provide excellent customer service both in English and Spanish while guiding prospective students with their enrollment with admissions.Consistently meet quality standards for call quality and procedures.Maintain a high level of confidentiality in the administration of all student Information. Show less