Vikas Pampatwar

Experience

• 

  BNY

  Oct 2012 - now

  Analyst –Operations Quality (Corporate Trust)• Responsible for monitoring and maintaining quality and compliance targets.• Provide weekly and monthly reports to senior managers on performance.• Identify training needs and recommendations to improve customer satisfaction.• Awareness of regulatory requirement and customer service expectations.• Developing and driving continuous improvement initiatives.• Assisting with the training and development of staff.• Maintaining the company’s SOP system (SIPOC).• Identify training needs and recommendations to improve customer satisfaction.• Awareness of regulatory requirement and customer service expectations.• Ensure completion of critical event processing before the market deadlines.• Taking care of process responsibilities like Administration and Management Reporting (MIS) on a weekly basis, providing floor support.• Error Analysis done to identify repetitive errors which help Teams improves its Quality. Show less

  • Vice President

    Jul 2023 - now

  • Team Lead Client Processing

    Oct 2018 - Sept 2023

  • Analyst

    Oct 2015 - Sept 2018

  • Operation Executive

    Oct 2012 - Sept 2015