Lhozier P.

Experience

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  Miami-Dade County Public Schools

  Jun 2016 - Aug 2017

  ▪ Understood the usage of a Sharp Cash Register XEA207 and a Square Terminal on a daily basis, leading to a more organized collection of over $200 on a daily basis▪ Distributed and organized snacks and schools uniforms in display cases for paying customers to raise the likelihood of sales, expediting the likelihood of sales by 75% ▪ Assisted an IT support technician to manually update an average of 50 Dell computers from Windows 7 to Windows 10 on a weekly basis at several elementary school locations▪ Managed removing 50+ hard drives daily from a variety of classroom computers for verification of functionality and storage purposes▪ Replaced an average of 30 Dell desktops on-campus with Thinkgate computers on a daily basis in order to improve quality of computer service in the classroom environment

  • Executive Intern

    Aug 2016 - Aug 2017

  • Information Technology Support Assistant

    Jun 2016 - Aug 2016
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  CodeMasters

  Jan 2018 - May 2018

  Mentor

  - Assisted 10+ high school in understanding how to utilize block coding in order to create Android applications with a variety of functionalities, such as video games, calculators, and basic coloring functions

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  The Home Depot

  Jan 2019 - Sept 2019

  Freight Associate

  - Unloaded about 1000 boxes from a single truck on a daily basis- Moved material from the receiving area throughout the store, leading to a restock of about 500+ items on their individual shelves- Operated forklifts within the vicinity of the building- Perform critical functions for maintaining proper on-hand and pricing for our customers, leading to an increase of 100% in customer service satisfaction- Direct customer interaction is frequently required

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  HBO Latin America

  Feb 2020 - Jul 2020

  Software Engineer Intern

  - Understood and utilized the functions within the application known as Lucidchart in order to formulate and/or update about 3+ software application diagrams on a daily basis for the software architect to overlook- Practiced formulating the creation of about 5+ C# console application projects weekly on an application known as Visual Studio to demonstrate firm knowledge in computer programming to the job site's supervisor- Assisted Software Solutions department in creating a webpage using HTML and CSS to represent the software development team and their projects Show less

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  The Cheesecake Factory

  Jun 2020 - Feb 2023

  - Create a friendly and welcoming environment for about 15 groups of people per shift - Tour guide the restaurant's menu that is filled with more than 250 items to choose from, and provide customers with a meal that fits best with their preference- Ensure customers are having a fantastic restaurant experience by checking in on tables every 2 minutes and suggesting a cup of coffee and/or a slice of cheesecake to end their restaurant experience- Routinely perform side work, such as stocking up on tea bags and sugar, cleaning the work space, or rolling up silver utensils in linen, to allow for the next shift of servers to be provided with the necessary items and environment for a successful shift Show less - Create a welcoming environment for over 80 customers on a daily basis by being open to communication in regards to providing them with an appetizer or a beverage as they wait for their server to serve them, needing another wipe down for their table, or simply giving them the password to The Cheesecake Factory's guest wifi- Clean up individual tables using a clean tray and wipe down those tables using Equi-Resp Pure Cleaner disinfectant spray, and sweep under and around tables in order to promote cleanliness of the restaurant atmosphere and prevent transferring of bacteria between customers at a rate of more than 100 times throughout the day- Handle the task of stocking up on more than 150 glassware throughout the 5 to 10 hour shift as a side work, which include, but are not limited to, Collins glasses, bouncer mugs, glass coffee cups, wine glasses, hurricane glasses, and shot glasses- Provide as much ice as needed right beside the soda machine throughout the shift by filling two 25 lb. ice buckets and carrying them across the restaurant to their designated location on an hourly basis for servers to be able to utilize- Clean work space, including coffee and ice machines, designated locations for trash cans, and emptying ice container at end of shift to prevent any sign of bacterial infections and pest infestations Show less

  • Server

    Apr 2021 - Feb 2023

  • Food Runner

    Nov 2020 - Feb 2023

  • Busser

    Jun 2020 - Feb 2023
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  Lennar

  Apr 2022 - May 2024

  - Serving as the first point of contact for communicating issues, end user support, license tracking, installing software solutions, performing upgrades, installing hardware that can range from cellphone devices to printers, and configuring company-issued applications for all levels of Lennar associates- Providing Service Desk support and resolving an expected amount of 40 tickets that appear on the queue on a daily basis, while ensuring Lennar associates are provided with excellent customer service-oriented assistance- Delivering technical assistance support to Lennar associates through the Service Now portal, whether they contact by call, email, or by the live chat feature provided by the application- Performing account configurations to users who request to do so to create, modify, or terminate their access from the certain features of a given application to the entire application itself- Documenting internal procedures for all tickets assigned and resolved as to refer to the documentation at a future time or for other technicians to rely on, while also depending on knowledge bases provided through Service Now for proper ticket resolution procedures Show less - Comprehend the purpose behind the usage of a Jira Atlassian Agile Board and its Kanban board feature in a security analyst group revolved around maintaining governance, risk management, and compliance (GRC) within the organization - Create PowerPoint presentations demonstrating knowledge on tools used within the team, such as applications that can be implemented into the security team that would provide risk assessments than previous applications - Involved in and create Microsoft Team meetings regarding steps that are being taken to promote the success of security within the company, such as the reviewal of security policies to ensure there are no misinformation in their guidelines Show less - Comprehended how to install more than 200 Thinkpad Thunderbolt 4 universal docking stations beneath Teknion height-adjustable workstations for associates with Lenovo or Mac laptops to extend their display on two to three more displays on the workstation, while also providing proper cable management for cables that include, but not limited to Thunderbolt to USB-C cable, HDMI to DisplayPort converter, HDMI cable, and power cable. - Assisted in reimaging about 20 associates’ laptops in order to allow access to company’s digital resources with more ease rather than logging in to Okta daily using a non-company designated operating system.- Reimaged about 15 Seneca media players that are connected to conference room monitors to the company’s preconfigured operating system to allow access to company data, while also installing the application Huddly L1 to connect Senecas to pre-installed cameras in each conference room. Show less

  • Service Desk Technician

    Jan 2023 - May 2024

  • Cyber Security Analyst (SOC)

    Nov 2022 - Dec 2022

  • Cyber Security Analyst (GRC)

    Aug 2022 - Nov 2022

  • Information Technology Service Desk

    Apr 2022 - Aug 2022
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  Florida Service Computers

  May 2024 - Jul 2024

  System Administrator

  - Facilitated the extraction and installation o hard drives for over 10 Secure Wrap machines at Miami International Airport, enhancing system performance and efficiency- Leveraged GoToAssist remote software to troubleshoot various computer issues on multiple users' systems, including resolving Microsoft Office errors and remote server disconnections- Traveled to diverse sites across South Miami for IT service operations, including transporting essential hardware for upcoming projects and providing troubleshooting support- Proficiently operated a Startech.com hard drive duplicator to securely erase and clone hard drives, ensuring data integrity and operational continuity- Administered Microsoft Office administrative features to manage user access, including creating/deleting accounts, converting mailboxes, and enabling email forwarding Show less

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  1 Hotels

  Jul 2024 - Mar 2025

  Help Desk Support Specialist

  - Provided comprehensive help desk support, documenting and resolving technical issues for both associates and guests in a timely and efficient manner, ensuring high customer satisfaction and consistent issue resolution.- Assisted in the installation, configuration, and troubleshooting of a wide range of devices, including POS systems, credit card readers, TVs, laptops, desk phones, and various types of printers (receipt, impact, laserjet, and inkjet).- Utilized advanced networking tools, such as Tone Generator, Probe, and LinkRunner, to test and certify over 100 Ethernet ports and cables. Collaborated with the management team to verify cable integrity, configure VLANs, and ensure proper patching to their designated switches.- Managed user accounts and POS systems through Active Directory, Office 365, and Agilysys, ensuring secure access and proper functionality for associates and guests.- Provided technical support to guests by resolving issues related to TV casting services, assisting with device connectivity to guest networks, and offering guidance to the appropriate departments when requests were beyond scope.- Delivered consistent daily ticketing support using the Zendesk ticketing system, managing and tracking requests to ensure timely resolution and smooth operational workflows.- Maintained excellent communication and follow-up on all assigned tickets on a daily basis, ensuring prompt updates and keeping stakeholders informed throughout the resolution process Show less

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  Pier Sixty-Six

  Mar 2025 - now

  PC Support Specialist