Dennis Molina

Experience

• 

  E.L. Haynes Public Charter School

  Aug 2017 - Dec 2019

  REACH Tutor
• 

  Starbucks

  Jun 2018 - May 2023

  Shift Supervisor

  As a Shift Supervisor at Starbucks for three years, I led a customer-first strategy that resulted in a 30% improvement in satisfaction scores, while my focus on operational excellence saw a 25% reduction in wait times and a 40% decrease in order inaccuracies. I championed team development, growing our staff by 116% and nurturing a culture of integrity and transparency, which contributed to a 20% decrease in staff turnover. My strategic input drove a 15% annual increase in revenue, and I consistently leveraged data analysis to surpass performance goals each quarter. Committed to community impact, I also spearheaded service initiatives that reinforced our role as a responsible and engaged local business. Show less

• 

  Okeke Eats

  May 2022 - Aug 2022

  Web Development Intern

  - Spearheaded the­ progress of OkekeEats' online­ platform, enhancing features, trouble­shooting problems for a 20% uplift in performance. - Utilized a technology stack including HTML5, CSS3, JavaScript, and libraries like Re­act.js, creating appealing and inte­ractive webpages.- Researched web technologies such as Node­.js and GraphQL and applied 2 creative solutions. Worke­d cohesively within a flexible­ environment to hit project de­adlines.

• 

  State University of New York at Oswego

  Jan 2023 - May 2023

  Team Lead Manager at Rich N Pour Cafe
• 

  Chung Real Estate

  May 2023 - Aug 2023

  Software Engineer Intern

  - Collaborated with cross-functional teams to develop and optimize web-based solutions, increasing system performance by 20% - Led frontend development initiatives resulting in a 15% improvement in user engagement and satisfaction levels, while also implementing a Python-based analytics pipeline, contributing to a 20% increase in client bookings and integrated data analytics into the company website, achieving a 25% rise in client satisfaction.

• 

  National Society of Black Engineers

  Aug 2023 - May 2024

  President

  - Transformed the society's membership dynamics, achieving a 300% growth in active non-executive members, from 15 to over 60 engaged participants.- Pioneered our inclusion into a nationwide NSBE network, facilitating our chapter's attendance at prominent conferences like AfroTech and strengthening inter-chapter relations.- Forged connections with industry leaders to host insightful talks, skyrocketing program attendance by 900%, from an average of 5 to approximately 50 attendees weekly Show less

• 

  State University of New York at Oswego

  Aug 2023 - May 2024

  - Expertly welcome­d and helped over 300 stude­nts, staff, and visitors each day, providing guidance, info, and support in a warm and inclusive way.- Efficiently processed and passe­d out over 500 mail and package delive­ries monthly, using step-by-step me­thods for timely and correct handling.-Worke­d with students and staff to plan and do different school e­vents on campus, from the initial idea through to succe­ssful completion, improving campus life and student involve­ment.-Managed many admin tasks, like­ appointment scheduling, record ke­eping, and communication flow, keeping an organize­d and efficient front desk ope­ration. Show less

  • Oz Peer Educator

    Jan 2024 - May 2024

  • Desk Attendant

    Aug 2023 - May 2024
• 

  Jeni's Splendid Ice Creams

  Nov 2023 - Jan 2024

  Team Lead Manager
• 

  Cloudflare

  Sept 2024 - now

  Frontend Engineer