Camilla Ward

Experience

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  Jewish Community Centers of Greater Boston

  Sept 2009 - Aug 2010

  Front Desk Receptionist
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  Charles River Country Club

  May 2011 - Aug 2012

  Cafe Server
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  Farmers Insurance Open

  Sept 2014 - Feb 2015

  Event Planning and Charities Intern

  Planned two Pro-AM events for 400 participants and generated $3.1mil in fundraising for local charities.

• 

  San Diego Padres

  Apr 2015 - Jan 2016

  Fan Programs Representative

  Aided in launch of fan reward system which resulted in 18,000 sign ups and $1mil in e-cash revenue.

• 

  Trunk Club

  Feb 2016 - Feb 2019

  Supervised 12 employees and managed a larger team of 50, focusing on coaching, performance, and process improvements. Achieved 85% quality scores and exceeded 90% productivity goals. Implemented KPIs, improving response time SLA by 98% and resolution time SLA by 94%. Led automation of the Tailoring Team's paging system, enhancing customer experience. Co-founded the Employee Committee for improved company culture. 2018 Trendsetter Award recipient. Exceeded productivity and quality metrics consistently: 160% productivity goal and 90th percentile in quality. Promoted to full-time three months early. Skilled in multitasking across 16 systems for inbound support via email, phone, and live chat. Led trainings for a 50-member department and created email templates for improved team communication.

  • Supervisor, Trunk Club Service Team

    Feb 2017 - Feb 2019

  • Member Experience Associate

    Feb 2016 - Feb 2017
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  Hireology

  Feb 2019 - now

  Pioneered the product-led growth (PLG) strategy, focusing on new user acquisition, existing customer growth/retention, and product expansion. Established advanced workflows for user onboarding, enhancing self-service capabilities. Achieved a 60% increase in user adoption of key features within the first 90 days through integrated marketing, utilizing in-app guides and personalized emails. Developed product tours that streamlined prospect access and understanding, reducing sales time to close by 50%. Show less

  • Product Manager, Integrations

    Feb 2024 - now

  • Senior Growth Manager

    Jan 2024 - Feb 2024

  • Growth Manager

    Oct 2021 - Jan 2024

  • Program Manager, People Operations

    Apr 2020 - Oct 2021

  • Executive Assistant To Chief Executive Officer

    Feb 2019 - Apr 2020
• 

  Friends of Constituition Park, Ossipee

  Apr 2024 - now

  Board Member