Prerna Handa

Experience

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  Genpact India Private Limited Delhi It Park

  Feb 2006 - Nov 2012

  Process Developer

  Followed implementation of new processes, collaborated with stakeholders and tracked progress.Created new tracking metrics to provide ongoing information and support.Performed daily calling, training and quality check work in support of business requirements.Developed quality check controls, quality analysis reports and personal quality check reports andcall quality check processes in support of business needs.

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  Gluten free hub

  Apr 2015 - now

  Organization Manager

  Industrious and enthusiastic management professional offering 11+ years of experience. Planning andorganizational skills built during successful career. Proven to consistently meet productivity, business and customer service objectives. Smoothly & skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximizesatisfaction. Diligent trainer and mentor with exceptional management abilities and results-drivenapproach.Gluten Free Hub, New Delhi, DelhiIn my 5 years of work experience at Gluten Free Hub, a one-of-its-kind dedicated Gluten free Cafe in India, based in New Delhi, I have aced the art of professional baking and learnt to be a talented chef. I have curated recipes of various different gluten free flours for celiac patients all over India as per their tailor-made needs, along with several bakery items and Indian and continental snacks and main dishes. As the manager at the cafe, I managed timely deliveries of bulk orders and handled the payments through the custom revenue model for the firm. I have maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. and improved operational planning and business frameworks to enhance resource utilization and reduce waste. Simultaneously trained and guided team members to maintain high productivity and performance metrics. Show less