Regnard R.

Experience

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  Ryla

  Jan 2008 - Nov 2012

  Junior Network Administrator

  Assisted and solved networking issues using a range of networking tools, resulting in a 9% reduction in network downtime.Assisted manager with network upgrades and migrations, ensuring minimal disruption to end users.Pilot MobileIron Mobile Device Manager (MDM) admin for remote laptops, IOS, and Android devices.Tested, troubleshot, and diagnosed hardware issues for mobile, printers, and workstations.Provisioned and configured VOIP station sets.Implemented direction from Network Engineering and Information Assurance to inspect, patch, and manage firewalls routers, and switches to ensure compliance with DoD and F-35 Program security standards and policy. Show less

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  Paramount Staffing

  Jan 2013 - May 2013

  French Point-of-Sale (POS) Systems Specialist

  Leveraging my expertise in network and security for Point-of-Sale (POS) systems, I troubleshot POS-related issues for French clients via remote software. As a seasoned POS systems specialist, I have successfully trained and supported US and Canadian clients through comprehensive programs, equipping them with the knowledge and skills to navigate all aspects of their POS systems.Furthermore, I actively managed technical support operations by dispatching, assisting, and providing upper-level support to field technicians, ensuring efficient issue resolution and client satisfaction. Show less

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  Kforce Inc

  Jun 2013 - Jul 2014

  Mobility Specialist

  Through the utilization of AirWatch, the mobility team proficiently managed the administration, deployment, and configuration of mobile devices (including laptops, iPhones, iPads, Android devices, and tablets).As one of the Home Depot sales team's go-to experts for their app (Measurement App), we leveraged our in-depth knowledge of its functionalities to empower them with the strategies and insights needed to achieve optimal results. Our team of twelve efficiently manages the entire mobile device lifecycle for the sales team. We utilized our extensive understanding of its functionalities to steer them towards optimal outcomes. Show less

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  The Home Depot

  Oct 2014 - Dec 2015

  Technical Sales Representative

  Consistently ranked as a top performer, I achieved regional recognition as the #1 salesperson in 2015. My leadership and collaborative spirit were instrumental in leading the first team in Home Depot history to surpass the $1.2 million monthly revenue mark in July 2015.Beyond sales success, I leverage my in-depth product knowledge and technical expertise to empower customers through comprehensive consultations. By providing detailed education on product features and their applications, I help customers make informed decisions for their home and business projects, fostering long-term trust and satisfaction. Show less

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  Donnelly Communications, Inc.

  Feb 2016 - May 2017

  French Consumer Support II

  Secured the inaugural Smartwatch Technical Specialist promotion on launch day, demonstrating early adopter initiative. Leveraged pre-existing technical expertise in [mention relevant technical areas] (e.g., embedded systems, wearable technology protocols) to bridge the knowledge gap by effectively translating technical terminology into user-understandable language. This facilitated the seamless adoption of the new smartwatch technology and enhanced user experience.

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  CGS (Computer Generated Solutions)

  May 2017 - Apr 2018

  Information Technology Specialist

  Troubleshoot issues within Microsoft, Mac, and Linux environments, meeting SLAs and utilizing remote tools.Provided technical support to client/IBM end-users, maintaining an 89% customer satisfaction rating based on post-resolution surveys.Diagnosed errors or technical problems and dispatched field tech accordingly for IBM/Lenovo clients. Decreased system downtime by diagnosing and resolving diverse hardware, software, and network problems.Decreased system crash instances by 15% after improving network handling.Assisted Senior Network Engineer with upgrades and maintenance, working on various switches (e.g., Cisco Catalyst 3650, Cisco ISR 4321, Cisco Catalyst 9300, Cisco ISR 4331, routers, an Asterisk IP PBX, servers Dell PowerEdge R740, HP ProLiant DL380 Gen10, IBM System x3650 M5, Lenovo ThinkSystem SR650, Meraki devices, access points, firewalls Fortinet FortiGate, Cisco ASA 5500-X, APC Smart-UPS for power backup, and a Liebert CRV cooling system and labeling cables at the On-Site Data Center. Show less

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  ExecuSource

  Jul 2018 - Nov 2018

  Application Support Specialist

  Maintained robust network security through comprehensive endpoint management. Utilized advanced tools (Nmap, WMI, SCCM, PowerShell, scripting) for efficient OS identification, software deployment, resource verification, and user/group management via Sophos Central integration. Prioritized user experience with off-hours deployments and promoted safe computing practices.

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  Robert Half

  Dec 2018 - Mar 2020

  𝐀𝐬𝐬𝐞𝐭 𝐋𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐇𝐨𝐧𝐞𝐲 𝐁𝐚𝐤𝐞𝐝 𝐇𝐚𝐦, 𝐑𝐨𝐬𝐰𝐞𝐥𝐥, 𝐆𝐀) | 𝐎𝐜𝐭 2019 - 𝐌𝐚𝐫 2020 Assisted a nationwide network of 9,000 stores, I held a pivotal role in overseeing the following:Managed the entire inventory of diverse equipment, encompassing POS systems, routers, computers, Cisco Meraki devices, credit card swipe machines, and other components at the store ecosystem.Led the troubleshooting and repair of malfunctioning devices, minimizing downtime.Facilitated efficient fulfillment by coordinating repairs and replacements through RMAs, and shipping functional equipment to stores nationwide.Supported HQ office equipment refresh and fixes and improved work environment. Managed the recycling, adhering to environmental regulations and data security best practices.𝐏𝐎𝐒 𝐒𝐲𝐬𝐭𝐞𝐦 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐨𝐫 (𝐒𝐚𝐤𝐬 𝐅𝐢𝐟𝐭𝐡 𝐀𝐯𝐞𝐧𝐮𝐞, 𝐁𝐮𝐜𝐤𝐡𝐞𝐚𝐝, 𝐆𝐀) | 𝐒𝐞𝐩 2019 Initiated a phased rollout of a scheduled update across all POS machines within the entire store, prioritizing critical systems and minimizing downtime impact.𝐃𝐞𝐬𝐤𝐬𝐢𝐝𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 (𝐇𝐞𝐦𝐦𝐞𝐫𝐬𝐁𝐚𝐜𝐡 𝐈𝐁𝐌, 𝐁𝐮𝐜𝐤𝐡𝐞𝐚𝐝, 𝐆𝐀) | 𝐀𝐮𝐠 2019 Provided comprehensive end-user support across a diverse platform landscape (40% Windows, 20% Linux, 40% Mac) and mobile devices.Imaged computers and configured BitLocker, Office 365, VPN, and VoIP phones; assisted with implementing network infrastructure projects with Senior Manager. Show less 𝐌𝐨𝐛𝐢𝐥𝐞 𝐃𝐞𝐯𝐢𝐜𝐞 𝐋𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 (𝐏𝐫𝐨𝐥𝐨𝐠𝐢𝐜 𝐈𝐓𝐒, 𝐀𝐜𝐰𝐨𝐫𝐭𝐡, 𝐆𝐀) | 𝐉𝐮𝐧 2019 - 𝐉𝐮𝐥 2019 Undertook a field deployment to North Carolina (NC) to facilitate the enrollment & configuration of 11,000 mobile devices for First Responders & other government employees through AirWatch platform. This project involved collaborating with AT&T's FirstNet service to ensure seamless device integration and secure mobile communication for emergency personnel.𝐈𝐓 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 (𝐎𝐧𝐞𝐁𝐞𝐚𝐜𝐨𝐧 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞, 𝐀𝐥𝐩𝐡𝐚𝐫𝐞𝐭𝐭𝐚 & 𝐀𝐭𝐥𝐚𝐧𝐭𝐚, 𝐆𝐀) | 𝐌𝐚𝐲 2019 Managed a large-scale laptop refresh initiative, overseeing the coordination and execution of deployments to all end-users across two company locations. This included equipping them with new laptops featuring updated hardware & software configurations, along with the implementation of a virtual hypervisor to potentially enhance resource utilization.𝐅𝐢𝐞𝐥𝐝 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧 (𝐋𝐨𝐰𝐞'𝐬 & 𝐁𝐚𝐫𝐠𝐚𝐢𝐧 𝐇𝐮𝐧𝐭, 𝐀𝐭𝐥𝐚𝐧𝐭𝐚, 𝐆𝐀) | 𝐉𝐚𝐧 2019 - 𝐌𝐚𝐲 2019 Provided comprehensive on-site IT support for a network of ten stores per week:Ensured the smooth operation of LANs, routers, and APs for optimal network connectivity.Maintained workstations, printers, & (UPS) to guarantee their functionality and reliability.Upheld the physical & operational integrity of server rooms, ensuring of critical IT equipment.Provided technical assistance for POS systems for smooth operation, and minimizing downtime. Show less 𝐃𝐚𝐭𝐚 𝐂𝐞𝐧𝐭𝐞𝐫 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧 (𝐃𝐚𝐭𝐚 𝐒𝐢𝐭𝐞, 𝐌𝐚𝐫𝐢𝐞𝐭𝐭𝐚, 𝐆𝐀) | 𝐃𝐞𝐜 2018 - 𝐉𝐚𝐧 2019 As a Data Center Asset Manager, I meticulously troubleshot and recycled responsibly various critical components, including, but not limited to: Routers, Switches, Modems, Firewalls Appliances, Cables: (Ethernet, fiber-optic), UPS Units (Uninterruptible Power Supplies), Storage Arrays, Backup Servers, Database Servers, Application Servers, Monitoring Servers, Power Distribution Units (PDUs), Patch Panels, Telecom Carriers’ Equipment, Wireless Access Points (APs), Data Center Cooling Systems, Load Balancers, Redundant Links, Environmental Control Units, Server Racks, Patch Cables, Console Servers, Serial-to-Ethernet Adapters, KVM Switches, and other essential elements. Show less

  • Information Technology Contractor

    Dec 2018 - Mar 2020

  • Information Technology Contractor

    Jan 2019 - Jul 2019

  • Information Technology Contractor

    Dec 2018 - Jan 2019
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  Asurion

  Sept 2020 - now

  Premier Solution Support

  Acting as Dedicated Enterprise Client Support and providing tailored solutions for two leading telecom conglomerates: (Verizon and AT&T).My expertise encompasses the entire telecommunications ecosystem, enabling me to diagnose and address faults across mobile devices, computers, routers (Configuration and troubleshooting of Verizon 5G routers), enterprise software, and even telecom towers themselves.Utilizing established processes, remote-control tools, and network analysis techniques, I consistently achieve an impressive 85% resolution rate, ensuring optimal performance and minimal downtime for customers, ensuring network reliability.Investigate and resolve issues with call quality, dropped calls, and text message delivery. Show less