Jayanth Ramesh S

Experience

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  Vignesh Systems

  Mar 2004 - Feb 2005

  Assistant System Engineer

  Implementing and Installing Windows 2003 Active Directory Service Maintenance and troubleshooting of MS Windows NT 4.0 / Windows 98,2000 / software problems across network

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  Crecento Technologies Pvt Ltd

  Mar 2005 - Mar 2006

  System Engineer

  Managing Enterprise Messaging Services (MS Exchange 2003)& Active Directory New Desktops installation, configurations and allocation as per the projects requirementsAdministration, Maintenance and troubleshooting of MS Windows 2003 Server, Exchange 2003 , Windows XP, Software/Hardware/O/S issues, & problems across network

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  Veblogic Solutions

  Apr 2006 - Mar 2007

  System Engineer

  Managing Enterprise Messaging Services (MS Exchange 2003)Managing Windows 2003 Active Directory Service Backups / Recovery Performance / MonitoringAdministration, Maintenance and troubleshooting of MS Windows 2003 Server, Windows XP, Software/Hardware/O/S issues, & problems across network

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  Tata Consultancy Services

  Mar 2007 - Jul 2008

  System Engineer

  Managing and Monitoring Exchange 2003 and windows 2003 servers geographically located in four locations US, UK, Singapore and India in Cluster mode, Ensim Unify, MOM 2005,Windows XP, Virtual Servers, Symantec 8300 Mail gatewayAnalyzing and trouble shooting of customer problems related to Mail flow, Mail routing.Domain registration, Backup, networking and handling of servers hardware and software problems in the Hosted Messaging platformResponsible for Implementation of changes in Infrastructure such as Cluster Failover, applying Windows servers patches using WSUS servers on all Exchange 2003 and Windows ServersCoordinating with Vendors for faulty replacement and raising the case with Vendors. Involved in all testing of servers and doing regular testing of OS and applications using Virtual ServersGood Knowledge in Blackberry Trouble shooting.Setting Enterprise Activation passwordResetting device passwordResending IT policy and service bookPreparation of Test procedure documents and daily reports. Involved in training, learning and sharing of products and technologies within the teamManaging Windows 2003 Active Directory ServiceCreating, Managing a useful network environment, and monitoring user accounts & activities.LAN/WAN administration consisting of localized and remote servers.Technical consultation, Messaging Support as per the pre-defined SLA to the ongoing project at the Delivery CentreSymantec Antivirus Bright mail Server administration Show less

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  Wipro

  Jul 2008 - Jun 2012

  Technical Lead and Operation manager for the site Technical consultation, as per the pre-defined SLA to the ongoing project Preparation of Test procedure documents and daily, monthly and quarterly reports. Involved in training, learning and sharing of products and technologies within the team Creating and managing Virtual machines in 4.1 Version Managing VMware infrastructure environment with ESXi hosts, 20+ virtual machines Managing SAN/iSCSI (IBM storage technologies and worked with SANs in VMware environments Experience with designing, implementing and troubleshooting VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS, Managing and Monitoring Microsoft Exchange Server 2010. Managing Windows 2008 Active Directory Service Managing and Monitoring of Windows 2008 Servers. Managing and Monitoring BES Server. Managing daily backup using Symantec Responsible for server deployments, which include application installations, operating system updates and security patches. Managing and monitoring 40 + servers by using Manage Engine IT 360. Deployed and configured Manage Engine IT 360 Professional Edition Installing windows patch by using GFI Langard, Show less Managing and Monitoring BES Servers.White listing Blackberry Application's for Citi Bank Blackberry users.Trouble shooting Blackberry OS upgrade issues remotely.Certified More than 10 applications for Citi Bank Blackberry users.Successfully upgraded BES 4.0 to BES 5 for client.Installation patches and hot fixes for Blackberry servers on BES 4.16 and 5 ServersHandle escalated calls unattended by L1 and L2 engineers. Uploading LOG files to RIMPerformance testing of the device firmware after upgradeEscalating any unresolved issue to RIM Show less Managing and Leading the Technical team Across India Good knowledge in Blackberry Internet Service and Blackberry Enterprise Service BIS account creation/ Integration / deletion with full admin rightsSuccessfully upgraded BES 4.0 to BES 5 for client.Installation of BES and BES Xpress server for Lotus and MX Exchange Environment.Handle day-to-day BIS and BES and blackberry related technical problemEscalating any unresolved issue to RIMUse to Coordinate with BSNL Network SPOCS and guide to resolve the network Issues.Good knowledge in Blackberry Provisioning.Trouble shooting 3G Blackberry issues.Handled Blackberry Handset Issue Trainer for the new Team member who joined to the ProjectTrouble shooting SRP related issues.Managing blackberry components.Enterprise and Wireless activation of handhelds.Software installation/reinstallation in handheldInvolved in Team bonding and activities Show less

  • Technical Specialist Client – Sundaram Business Services Ltd

    Jul 2011 - Jun 2012

  • Blackberry Analyst - Client (Citi Bank)

    Sept 2010 - Jun 2011

  • Technical Lead -Client (BSNL Blackberry)

    Mar 2009 - Aug 2010

  • Senior Engineer in Mail Managment - Client (Capital One)

    Jul 2008 - Feb 2009
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  Tata Consultancy Services

  Jul 2012 - now

  Technical Service Delivery Manager in the Collaboration Tower, covering Microsoft Office 365, Microsoft AD infrastructure and services, operations of MS Exchange and relating infrastructure, SharePoint, One Drive for Business, MS Teams, M365 Groups and Microsoft Defender.Responsible for team of 10 based out of Chennai, India to handle operational/technical deliveries.Design and Implement Infrastructure components to support Office 365 Platform.Deliver and Maintain High Level Design and Low-Level Design Documents.Provide simple and practical solutions to address most complex challenges/issues faced by customer and things that could make life of an End User simple.Build Process/Standard Operating Procedures/Knowledge Articles/User Training Materials.Responsible for achieving Service levels as per SOW.People Management of my team and handle performance management every six months, focus on development plans for each member of the team. Show less Tenant to Tenant Migration - Exchange mailbox, OneDrive, MS Teams, SharePoint, Yammer migration of Liz Earle to target artefacts. Migrate Liz Earle Voice Telephony integration to target tenant artefacts.Governance structure Document· Assessment report & artifacts ·Responsible for High Level Design & Low-level Design Migration tool setup confirmation & artefacts.Assessment report of Target Exchange Online, Teams, SharePoint & One DriveTenant Configuration to adapt LizEarle tenant object. Preparing Project Plan Risk assessment and Dependencies Show less Development consulting and transition activitiesEnablement of steady state processes, procedures, support organization and metrics for the SHC.Corrective maintenance (L2 Support) – Modification of SHC Infrastructure platform after delivery to correct discovered problems and issues.Adaptive maintenance (L3 Support) – modification of SHC Infrastructure platform after delivery to keep the infrastructure components usable in a changed or changing business demands.Perfective maintenance – modification of SHC Infrastructure platform performed after delivery to improve performance or maintainability.Preventive maintenance (L3 Support) – modification of a SHC Infrastructure platform performed after delivery to detect and correct latent faults before they become production incidents. Show less Support for MS Exchange 2010 and Office365 in Hybrid Environment for leading pharmaceutical company in USA.Strong knowledge in concepts of High Availability and Site Resilience, Possess good knowledge with MS Exchange Server 2013, Skype for Business and Office365 Concepts.Knowledge in Server Virtualization, Cloud Computing and IBM Domino Server Lead for migration from Legacy Office 365 to new Wave15 environment.Preparing Technical training documents, Hand books and sending high level Technical updates to Team and Service Delivery.Coordinating with Microsoft for troubleshooting for O365 issues.Managing On premise Exchange server.Co-ordinate with the offshore team - This involves resolving any issues with offshore team. Share updated Status reports on a weekly basis.Client Management – Daily/Weekly teleconferences and monthly video calls to discuss the projects progress. Facilitate resource and competency management for the TCS team. Show less

  • M365 Technical Service Delivery Manager - Client (Ahold Delhaize)

    Dec 2021 - now

  • Technical Program Manager - Client ( Liz Earle - Walgreens Boots Alliance )

    May 2021 - Nov 2021

  • Project Manager - Client (Walgreens Boots Alliance )

    May 2019 - May 2021

  • Project Manager - Client ( Smart & Final )

    Jan 2018 - Apr 2019

  • Transition SME/ Project Manager - Client ( Sears Holding)

    Jul 2016 - Dec 2017

  • Service Delivery Manager - Client ( Walgreens)

    Jul 2012 - Jun 2016