Manuel De Abreu

Experience

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  Intellichain

  Mar 2006 - Mar 2008

  IT Manager

  Network Monitoring & Management Monitoring of Staff Performance SQL Reporting WAN & LAN • Fault Management • Change Control & Configuration of Equipment • Microsoft Exchange Configuration & Support • Management of on-site Support Change Control & Configuration of the WAN Equipment (Nortel) (Routers, Switches, etc.) Active Directory Terminal Servers Experience on Nokia Firewall Implements network security at national level Microsoft DNS & DHCP Management for whole domain Microsoft Exchange Server Administration Reconfiguring clients PC’s Assisting clients with software/hardware problems Oversees all telephone changes Install security patches (WSUS) Antivirus Management (Trend Micro) Oversees the administration and maintenance of infrastructure Implementation of Internal Systems Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner Monitor backups. (Backup Exec) Builds and maintains vendor relationships and manages the purchase of hardware and software products and other IT supplies Serves as main point of contact on all IT-related matters for the office assigned Show less

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  Kuehne + Nagel

  Jan 2008 - Jan 2010

  IT Manager

  Project ManagementMonitoring of Staff PerformancePlan and implement enhancements, deletions and major modifications to the regional infrastructure. Oversees the administration and maintenance of infrastructureImplementation of Internal SystemsInteracts with internal clients on all levels to help resolve IT-related incidents and provides resolutions in a timely mannerServes as main point of contact on all IT-related escalations for the office assignedResponds / acts on upper-management directionIdentifies and provides standards for gathering information for use in trend analysis and reports Challenges others to develop as leaders while serving as a role model and mentorInspires co-workers to attain goals and pursue excellenceNetwork Monitoring & ManagementActive Directory and Terminal ServersMicrosoft Exchange Server AdministrationAssisting clients with software/hardware problems Oversees all cellphone changes and costingMonitor servicesAntivirus Management (McAfee ePolicy Orchestrator)Install security patches (Kaseya) Show less

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  KSS Technologies

  Apr 2010 - Mar 2012

  Senior Microsoft Engineer

  Project ManagementImplementation of Internal SystemsNetwork Monitoring & ManagementInternal Support and AdminExternal Client Support and AdminKaseya: Monitor services Monitor Event Logs Monitor Hardware / Software changes. Patch ManagementAntivirus Management (Kaspersky)Server support and Admin for 2003, 2008Exchange 2003/2007/2010 Server support and AdminMail MarshalHP servers and SAN support and implementationMicrosoft products supportCitrix Admin and supportVMware Admin and SupportMicrosoft and Network consultingPre-Sales ConsultingTechnical documentation and tendersTechnical SalesSQL Server supportMicrosoft Windows NT/2000/2003/2008 Active Directory migrationHeat call logging Admin and Report writing (Crystal Reports)CommVault Pre-Sales and Consulting and Administration Show less

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  MiX Telematics

  Jun 2012 - Feb 2019

  Software Tester

  Software TesterSalesforce TestingTakes responsibility for all phases of testing within a development ProjectCo-Operates with clients/users and senior staff to agree the testing strategy for development ProjectsProvide mentoring to testersProvide weekly Testers status reportsEnforce the adherence to the company’s Quality processes and proceduresInter group co-ordination between various departmentsProvide technical support to the Testing TeamReview of Test Plans and Test CasesOverseeing installation and testing correcting problems ('bugs') before the final version is released Working closely with programmers and software developers to build the systemImplementation ManagerProject ManagementInteracts with External clients on all levels to help resolve Transportation and Tracking IssuesServed as main point of contact on all IT-related requestsResponds / acts on upper-management directionIdentifies and provides standards for gathering information for use in trend analysis and reportsIdentify client organisation’s needsProvide Staff and Client TrainingNetwork Monitoring & ManagementActive Directory and Terminal ServersMicrosoft Exchange Server AdministrationAssisting clients with software/hardware problems Monitor servicesImplementation of Software Plan and implement enhancements, deletions and major modifications to Software.Use of Jira to adhere to Development ScrumsLease directly with clients to understand their business and help enhance their processorsAdvise clients on alternative products and applications that will add value to Business Show less

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  WiseTech Global

  Mar 2019 - now

  Product Specialist

  Product Development Reviews (UAT/QA)Deliver high quality customer service in the form of 2nd Line support, investigating and providing solutions to complex connectivity and configurationMentoring local team members with product/technical knowledgeProvide ongoing customer supportDocumenting supporting content and release notesAnalyse and document processesCore problem analysis, design and implement solutions, write requirements/specifications for development teams.Self-driven learning and self-developmentStrong communication and collaboration skillsUnderstanding XML filesAble to create and run SQL queries Show less