Bogdan Gabriel Tudor

Experience

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  Vel Pitar

  Jan 1997 - Jan 2001

  • Recovery Specialist

    Jan 1999 - Jan 2001

  • Invoice Clerk

    Jan 1997 - Jan 1999
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  Carrefour România

  Jan 2001 - Jan 2006

  Public Safety and Security - Health and Safety at Work
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  TBI Leasing

  Jan 2006 - Jun 2008

  Junior Credit Analyst
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  UniCredit Tiriac Bank

  Jun 2008 - Feb 2011

  Credit Risk Manager - Debt Recovery Specialist - Legal Entities
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  Credit Europe Bank

  Feb 2011 - May 2018

  Senior Debt Recovery Specialist - Legal Entities
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  B2 Kapital Portfolio Management SRL

  May 2018 - Oct 2020

  Senior Case Manager
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  Webhelp

  Nov 2020 - Oct 2023

  Collaborate and gather interface requirements from stakeholders and active involvement in the design of efficient, scalable interfaces. Analyse functional/non-functional requirements and seek clarifications for better understanding of requirements.Create and maintain design documents relating to Integration Initiatives which may involve developing detailed source-to-target data mapping and data transformation rules.Develop, unit test and support integrations with legacy systems.Develop new integration processes, connections, data maps to support new integrationneeds. Using the best coding standing and defined Naming Standards. Here I’ve created:i. Full process in Azure Data Factory (ADF) for loading data to an SQL DB for provisioning the employees present in Oracle HCM on Active Directory (AD). ii. Full process in ADF for extracting data from WFM (Teleopti) and making them to available for Oracle HCM update.iii. Testing different environments of „MDM” Azure Data Lake for Employee Provisioning Data.iv. Helping on develoipment/setup of other integrations at global (Acquity, AD, MDM, DocuSign, Teleopti, Talentsoft, Workday) and local level. Assist with defining scope and estimates for development work (including with GoLive processes for each integration by region).Support new release feature updates by assessing its impact on interfaces and reportsHave hands on experience in SOAP/REST API’s.Administrating company’s DocuSign (eSignature tool) account at Global level and testing it’s different implementation, integration with Oracle HCM. Here I’ve worked on:i. Create the organization and prove ownership of the companies domains.ii. Setting up SSO for my organization. iii. Testing the SSO configuration.iv. Make SSO mandatory for all users and configure exceptions.Main skills and knowledge developed in this period:i. Knowledge of functionality of various HCM Modulesii. Experience in Oracle Cloud iii. Knowledge on Oracle Integration Cloud. Show less Analyze and evaluate internal and external customer requirements. Creating reporting procedures, developing and implementation, proposals, recommendations, as well as plans to improve current or future reporting systemsSend to the client the reports and summaries requested by the Project Managers. Check, control and analyze the working hours of the employees. Ensure the training of persons likely to fill and use the reports from my activity perimeter.Contributes to the reliability of data from global databases by intervening on the parameters necessary for the correct functionality of applications.Create, parameterize, update reports specific to each activity and send them into production (using SQL queries and DAX formulas in POWER BI). Creates documentation for each report created. Alter, in case of finding anomalies following automatic reporting, errors or inconsistencies following the realization of reports and situations required by the hierarchical superior or internal/external stakeholders. Creates and updates whenever is needed reporting forms and proposes possible improvements in the organization of the knowledge and data bases with which it comes into contact. Other details about my activity:• Tools used for carry out my work: Power BI, SQL Server Management Studio, SAP BO , Visual Studio Code.• Personal accomplishments: o I developed a small code in Python for ingesting e mails and transform the tables inside them in csv files.o I developed VB code for automate couple of xls reports, that had many repetitive tasks, in order to eliminate the risk of human errors. Show less

  • Global Data Analyst Manager

    Jan 2023 - Oct 2023

  • Global Data Integration Consultant

    Jul 2021 - Dec 2022

  • Data Analyst BI

    Nov 2020 - Jul 2021
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  Microsoft

  Oct 2023 - Aug 2024

  Customer Support Engineer - Azure Data Factory & Synapse

  Worked exclusively with S500 program (MS most strategic customers) I've been instrumental in providing support to Microsoft's most strategic customers, particularly through specialized programs like Azure Rapid Response (ARR) and Azure Advanced Cloud Engineering (ACE). These customers operate under critical contracts where they may raise 24/7 requests, with an SLA of just 15 minutes for addressing critical issues. Ensuring customer satisfaction and resolving technical issues related to products or services (Azure Data Factory and Azure Synapse Analytics) with the following primary responsibilities:Diagnosing and Troubleshooting Customer Technical Problems.Solving technical issues that customers encounter while using a product or service. These issues can be related to software or hardware.Asking targeted questions, efficiently understand the problem and guiding customers toward solutions.Resolving Internal Technical Issues:Sometimes, multiple customers report the same problem. In such cases, it’s likely an internal issue.Customer support engineers identify unresolved internal issues and relay relevant information to the appropriate teams.Informing customers about the internal issue, and offer an updated version when available.Serving on the front lines by answering questions and troubleshooting technical problems via phone, email, or chat.Assisting customers with onboarding, guide them through installation, and address any updating issues.Ensure that every customer understands the technical aspects of the product or service. Show less

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  Oracle

  Nov 2024 - now

  Senior Technical Analyst – OASE

  Ensuring customer satisfaction and resolving technical challenges related to OAC, FDI and OAS, which involved:• Diagnosing and Troubleshooting Technical Issues: Identifying and resolving both software and hardware-related problems that customers encounter with Oracle services.• Customer Support and Guidance: Effectively understanding customer problems through targeted questioning and providing timely solutions to technical challenges.• Managing Internal Technical Issues: When multiple customers report the same problem, I collaborate with internal teams to investigate and resolve root causes, and inform customers about updates or fixes as they become available.• Frontline Support: Offering troubleshooting and technical assistance via phone, email, or chat, ensuring a positive customer experience.• Onboarding and Installation Support: Guiding customers through the onboarding process, installation procedures, and troubleshooting any update-related issues.• Technical Education: Ensuring customers understand the technical nuances of products or services to maximize their usage and satisfaction.• Replication of the issues encountered by the customers by using and managing Linux/Windows VMs, OAS, OAC and FDI instancesTools regularly utilized: OAC, FDI, OAS, Oracle Cloud Infrastructure, Oracle VCAP (Application as a service for Oracle employees to build and host internal applications) Show less