Muhammad Ahmed

Experience

• 

  United Bank Limited

  Dec 2014 - Jun 2023

  As an accomplished #AssistantManager with expertise in Marketing & Islamic Banking Windows, I have played a pivotal role in orchestrating successful marketing campaigns/events, driving brand recognition, promoting Islamic banking solutions, and contributing to the growth of the organization:o ATL/BTL Activitieso Artwork Development/Managemento Islamic Banking Windows Managemento Islamic Banking Product Optimizationo Customer Engagement Initiativeso Market Research & Analysiso Islamic Banking Shariah Compliance Show less As a dedicated #WebchatAnalyst, I bring a strong commitment to delivering exceptional customer service and fostering positive interactions through digital channels. With a focus on enhancing the customer experience, I utilize my expertise in webchat communication and product knowledge to provide prompt and accurate support to our valued customers.o Customer Interactionso Customer Experienceo Instant Customer Supporto Customer Callback Managemento Optimizing Chat Campaign TAT Show less

  • Assistant Manager - IBG Liability Products, Digital Products & Third Party Products

    Aug 2019 - Jun 2023

  • Assistant Manager - HR & Staff Matters

    Feb 2019 - Jul 2019

  • Assistant Manager - Marketing & Islamic Windows

    Dec 2017 - Jan 2019

  • Supervisor - Makerting & Network Planning

    Oct 2016 - Dec 2017

  • Webchat Analyst

    Jan 2016 - Oct 2016

  • Email Analyst

    Dec 2014 - Dec 2015
• 

  Bank Alfalah Limited

  Jun 2023 - Aug 2024

  Assistant Manager - IBG Products & Sales Management (AVP)

  “Embrace the beauty of change and dare to embark on a new journey—a job switch is not just a leap, it's a leap towards self-discovery and boundless betterment.”#NewJourney, #NewOrganisation, #NewFamily and #NewMe!o Product Developmento Product Managemento Payroll Management

• 

  Meezan Bank Limited

  Aug 2024 - now

  Assistant Vice President - Product Development & Management