Matthew Cunningham

Experience

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  Averitt Express

  Mar 2008 - Sept 2013

  IBM iSeries 9406 Model 550 LPar Unit - Maintenance such as unattended IPL on weekly basis IBM iSeries9406 Model 550 Discovery Recovery Unit -Maintenance such as unattended IPL on weekly basis AS400 BRMS (Backup Recovery and Media Services for iSeries)Performed Backups weekly on all AS400 systems Management of Media tapes and Save • System Management of Media tape units (2) 3573-TL and (1) L700 Plus the 3590 unitUsed VNC to help employees with problems and troubleshootingWeekly reboot of serversRan jobs and print media for AS400 Show less

  • Tech Support - Full Time

    Apr 2011 - Sept 2013

  • Tech Support - Part Time

    Mar 2008 - Apr 2011
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  Bank of Putnam County

  Sept 2013 - Jun 2014

  Operations Specialist

  Scan documents pertaining to customer accountsManage all address changes for customersHelp employees with system/program passwordsAssist customers with Internet banking

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  Oculus Software - BNControl

  Jun 2014 - Aug 2017

  Developer/Support/Quality Control

  Work with banks providing support for software (BNControl)Build custom reports/queries using SQL ServerTroubleshooting with C#.NET and SQL SERVERTook calls and replied to emails to assist customers with questions about softwareDevelopment of new software featuresExperience with unit testing of C# applications as well as SQL Stored ProceduresWork with customer to implment software and establish data connections

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  Relatient

  Aug 2017 - Jun 2021

  Develop and streamline business processes using RPA TechnologyProficient knowledge of WorkFusion including: - Design - Development - Management - Maintenance - Automation of web applications – scraping data & inputting data - Using data from Excel as inputTroubleshoot and restore broken data connections (API, D2D, Flat File)Work with Implementation Team to establish data connections for customer. Perform technical reviews on accounts before go live for errorsBuild SQL queries to extract data (MYSQL and MSSQL)Help Support Team diagnose and troubleshoot data issues escalated to IntegrationCollaborate with EHR/PM teams to troubleshoot data issues Show less

  • Integration Specialist

    Apr 2018 - Jun 2021

  • Quality Assurance

    Aug 2017 - Apr 2018
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  ResMan Property Management Software

  Aug 2021 - Dec 2022

  Product - Integration Partner Program Specialists

  - Strategic Partner Management: Spearheaded the management and support of over 200 integration partners, fostering robust business relationships and ensuring seamless operational alignment.- Partner Onboarding & Certification: Successfully onboarded and certified new integration partners, ensuring they met our rigorous standards for quality and compatibility.- API Development & Management: Played a pivotal role in defining and developing new API integrations that enhanced our product's functionality and user experience. Utilized PostMan and REST API daily to ensure efficient and reliable integration processes.- Technical Documentation: Diligently maintained and updated documentation for approximately 100 API endpoints, ensuring clarity and accessibility for both internal and external stakeholders.- Data Format Proficiency: Demonstrated expertise in JSON/XML, utilizing these data formats to facilitate effective communication and data exchange between various systems. Show less

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  Avenue One

  Dec 2022 - Oct 2023

  Product Manager

  - Spearheaded the development and continuous improvement of "The Underwriter," a pivotal proptech system designed to streamline property underwriting for investor acquisitions.- Collaborated closely with underwriting teams to gather in-depth requirements and ensure the system addressed real-world challenges and pain points.- Oversaw the integration of "The Underwriter" with Avenue One's transaction management, renovation, and property management systems, ensuring seamless data flow and enhancing operational efficiency.- Conducted frequent user testing sessions with underwriters to refine the system's user interface and functionality.- Collaborated with engineering and design teams to turn product visions into reality, prioritizing features based on business impact and user demand.- Monitored the proptech industry trends to ensure "the underwriter" remained cutting-edge and competitive.- Facilitated training sessions and crafted user documentation to ensure underwriters could leverage the system's full potential.- Managed feedback loops with users, ensuring their insights were actively incorporated into product updates and enhancements.- Drove the product vision and roadmap for "the underwriter," aligning long-term strategies with Avenue One's business goals. Show less