Kiran Kumar

Experience

• 

  ANZ

  Sept 2008 - Nov 2011

  Analyst

  Validating all credit card registration application adhering to document process and procedures within the Service Standards outlined in Product document.Internal Product Transfer (IPT) from existing credit card to another credit card.Retaining the bank customer.Ensure proper documentation and follow-up taken place.Reviewing and updating process documentation in regular intervals.Amending customer address on customer profile adheres to documented process and procedures.Allocation of work and handling the escalations of customers by providing the required information.Resolve escalations according to standard procedures and within agreed timelines.Clearing doubts of my team members and guide them in completing files. Show less

• 

  Capgemini

  Dec 2011 - Aug 2017

  Consummate professional who follows a disciplined approach to Banking & expertise in Cash Reconciliations.• Proficiency in preparing month-end activities for legal entity controlling group.• On a daily basis tracking the volumes processed by the entire team and getting confirmation from the respective stake holders on a daily, weekly and monthly basis for billing purpose• Proficiency in preparing and submitting reports on HOTO to Information Security officer on a timely basis.• Participated in CMMI Level 4, PWC and internal audits. • Performed shift alignment through proper case study within the team and reduced FTE’s in turn saved time and money for the organization.• Prepare Business Requirement Document for the Conversion of reconciliations & examine and re-engineering workflows, discover the root causes of transaction failures, and take corrective action and preventive action to reduce costs and improve match and allocation percentage.• Arranging and chairing daily team meetings, weekly calls with onshore team, bi-monthly calls with the controls team and monthly performance review board meeting call with the respective stake holders.• Have been involved in managing and delivery of Banking Reconciliation to Multiple clients across globe.• Professional capabilities in planning Team Knowledge-Transfer and re-designing the processes for efficiency enhancement.• Prolific team leader, trainer and a motivator having ability to build and retain cohesive team of performers. • Processing of account closure as per the guidelines received from Network Management team. • Experience in supporting and building business applications, building and leading a team, building the domain knowledge in the respective processes.• Accomplished in establishing strong partnerships by proactively supporting knowledge sharing within team and across division; interested in continuing to liaise between executive, management, and cross-functional technology teams. Show less

  • Team Lead

    Dec 2011 - Aug 2017

  • Team Lead

    Dec 2011 - Aug 2017

  • Team Lead

    Dec 2011 - Aug 2017
• 

  Block Gemini

  Jul 2019 - Sept 2019

  Product Owner
• 

  Ola (ANI Technologies Pvt. Ltd)

  Sept 2019 - Feb 2020

  Team Lead
• 

  KPMG India

  Feb 2020 - now

  • Assistant Manager

    Oct 2022 - now

  • Team Lead

    Feb 2020 - Sept 2022