Nicholas Miller

Experience

• 

  Willis Towers Watson

  Oct 2006 - Jul 2009

  Office Clerk
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  Convergys

  Oct 2010 - Aug 2011

  Customer Consultant: Website Advertisement
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  LexisNexis

  May 2012 - Sept 2012

  Legal Intern
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  Campbell County Attorney

  Jun 2013 - Sept 2013

  Legal Intern
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  Brannon & Associates, P.C.

  Jan 2014 - Sept 2014

  Law Clerk
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  Fifth Third Bank

  Oct 2014 - now

  • General Squad Responsibilities o Represent Business Banking on an agile squad tasked with remediating data tied to FDIC 370. o Communicate with senior Business Banking leadership and ensure the LOB needs are met. o Attend daily scrum and speak to progress and obstacles related to the progress. o Assist with building and prioritizing the product backlog in Version One. o Collaborate with other IT squads to troubleshoot data production issues. o Coordinate with other system teams to align production changes with their respective releases.• Squad Leadership Responsibilities o Lead the creation and development of logic for identifying specified patterns within customer profile data. o Produce the presentation for sprint reviews. o Lead and present bi-weekly sprint reviews to bank stakeholders. • Operational Responsibilities o Build and sustain operations for an offshore team to conduct manual remediation. o Develop and write procedures for offshore manual remediation. o Onboard, train, and manage team of 68 offshore employees. • Noteworthy Accomplishments: o Achieved nearly 50% reduction of duplicated enterprise data within 7 months. o Spirit of the Pin Award Recipient o Construction of operational infrastructure with offshore team. o Enhanced productivity of offshore team by refining procedures creating more oversight. Show less • Risk and Controls Self Assessment (RCSA) Responsibilities: o Lead and execute process assessments for the Consumer Bank LOB using the RCSA methodology. o Utilize risk monitoring tools and execute process mapping. o Develop and execute testing strategies for high risk key controls. o Present assessment results to Enterprise Risk Management (ERM) and senior LOB management. o Serve as a liaison between LOB leaders and second line of defense risk experts.• Business Change Risk Assessment (BCRA) Responsibilities: o Facilitate projects through the BCRA. o Identify risks and provide mitigating evidence to stakeholders.• Methodology Team Responsibilities; o Write and update new and existing department policies and procedures. o Develop new and more efficient processes for team interaction and best practices.• Other Responsibilities and Achievements: o Conduct ad-hoc business process reviews. o Represent the Risk Strategies team on the Retail and Business Banking Regulatory Council. o Serve as a stakeholder for spring reviews involving retail and digital products. o Spirit of the Pin Award Recipient Show less

  • AVP | Business Controls Manager and Product Owner - FDIC

    Aug 2024 - now

  • Principal Product Owner - FDIC 370

    Sept 2023 - Sept 2024

  • Lead Product Owner - IT Enterprise Data Office

    Aug 2021 - Sept 2023

  • Lead Data Engineer and Data Operations Manager: IT Enterprise Data Office

    Jan 2020 - Aug 2021

  • Line of Business Analyst: IT Enterprise Data Office

    Feb 2019 - Jan 2020

  • Consumer Bank Business Controls Analyst II, Officer: Retail Risk Strategies

    Oct 2016 - Jan 2020

  • Compliance Analyst II: Financial Crimes Compliance

    May 2016 - Oct 2016

  • Senior Compliance Specialist: Financial Crimes Compliance

    Oct 2014 - May 2016