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Licia Bressaglia

Licia Bressaglia

Intern

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location of Licia BressagliaPorto Metropolitan Area

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  • Timeline

  • About me

    Senior Partner Service Specialist @ Farfetch

  • Education

    • Liceo Scientifico "Tito Lucrezio Caro" (Cittadella,PD)

      2007 - 2012
      Scienific secondary school Sperimentazione Linguistica (Inglese e Tedesco) Italian Secondary school diploma, Final grade: 80/100

      Participation in Comenius Programme (European Union educational project) with culural exchange in Polish High school (Kozienice).High-school cultural exchanges in Nottingham (United Kingdom) and Kassel (Germany)German language course in Bischofswerda (Germany)

    • Tomsk State University

      2015 - 2015
      Spring semester 2015 as exchange student (Slavistics Departmental project of Verona University) Phylology faculty

      Courses:- Russian language (oral and written practice)- English language (oral and written practice)- Applied systems analysis - Integrated marketing communication

    • Università degli Studi di Verona

      2012 - 2015
      Bachelor in Foreign Languages and Cultures for Tourism and International Commerce Studi e servizi linguistici, linguistici comparati e connessi alle lingue 110/110 cum laude

      Courses:- English language and literature (Level C1)- Russian language and literature (Level C1)- Italian language and literature- Principles of management- Information Technology- Basis of private and commercial law- Tourism law- Tourist-economic geography and regional organization- Contemporary history and history of Tourism Titolo della tesi: "IL TURISTA RUSSO: Dall'immaginario collettivo dell'Italia all'evolversi del fenomeno turistico russo nel… Show more Courses:- English language and literature (Level C1)- Russian language and literature (Level C1)- Italian language and literature- Principles of management- Information Technology- Basis of private and commercial law- Tourism law- Tourist-economic geography and regional organization- Contemporary history and history of Tourism Titolo della tesi: "IL TURISTA RUSSO: Dall'immaginario collettivo dell'Italia all'evolversi del fenomeno turistico russo nel Belpaese" Show less

    • University of Szeged

      2014 - 2014
      Spring semester 2014 as ERASMUS Programme exchange student Phylology

      Courses:- Russian language skills development (reading, writing, oral expression and grammar)- Integrated English language skills, Introduction to Sociopragmatics- Communication in Hungarian (for beginners)- Social History of 20th century Europe and Theories of Culture

  • Experience

    • Top Travel Team (tour operator/travel agency)

      Oct 2014 - Feb 2015
      Intern

      Relations with customers and suppliers, travel organization, booking, sales and marketing activities, translation

    • Veturis Travel S.A.

      Dec 2015 - Mar 2016
      Junior Key account / sales manager for Northern Italy

      Analysis of client industry, proactive selling activity (through email and cold calls), identifying emerging market trends and opportunities, marketing and translation tasks, customer support, business meeting planning for sector events/trade shows.

    • Simply Speaking Szkoła Języków Obcych

      May 2016 - Aug 2016
      Italian Teacher

      Courses organization (from beginner to upper intermediate level) for adults and teenagers, preparation of materials and activities for the lessons

    • European Parliament

      Mar 2017 - Aug 2017
      Schuman Trainee

      Areas of work: online communication, public relations, learning programmes, visitors supportCommunication and Learning team House of European History Directorate for Relations with the Citizens Directorate-General for Communication

    • IQVIA

      Oct 2017 - Sept 2018
      Service Desk Support Analyst

      ▪ Providing first line technical support services and SPOC to Pharmaceutical companies, in particularremote technical assistance to the customers in order to solve incidents and handle requests related to the products' use, malfunctioning order, how-to, hardware issues on devices as printers, ipad, etc;▪ Log tickets from calls, emails and external portals inquiries through CRM tools according to procedures, as well as related operational instructions drafting.▪ Follow up of incidents until (mostly on first-call) resolution and closing and necessaryescalation to relevant department.▪ Reference point for colleagues and in constant contact with clients and regional business units. Show less

    • Hitachi Consulting

      Sept 2018 - Jan 2020
      IT Service Desk Analyst

      Service Desk Analyst in Cloud solutions providing IT tech support, as central point of contact for 100+ EMEA and US clients, responsible for:▪ Logging all customer interactions and requests for technical assistance via phone and electronically.▪ Documenting, tracking and monitoring incidents and service requests to ensure a timely resolution.▪ Following standard Helpdesk procedures and improving the team knowledge base by creating new KB documents to share processes instructions internally and with the client.▪ Liaising with multiple vendors and work closely with multi-region colleagues.▪ Researching technical problems and consulting with appropriate technical or service personnel for follow up. ▪ Staying current with system information, changes and updates and contribute to system enhancements. Show less

    • FARFETCH

      Jan 2020 - now

      • Senior Partner Service Specialist

        Mar 2022 - now

      • Partner Service Specialist

        Jan 2020 - Mar 2022

  • Licenses & Certifications

    • Sprachdiplom der Kultusministerkonferenz Stufe II (Niveau C1)

      Goethe-Institut e.V.
      Jan 2012

  • Volunteer Experience

    • Scout leader

      Issued by AGESCI on Jan 2003
      AGESCIAssociated with Licia Bressaglia