Sascha Keates

Retail Sales Consultant

385 followers

United Kingdom

Connect with Sascha Keates to Send Message

Connect

Connect with Sascha Keates to Send Message

Connect

Timeline
About me
Implementation Manager
Education
- Learning Curve Group
  2022 - 2022
  NCFE Level 2 Business Administration
- Learning Curve Group
  2022 - 2022
  NCFE CACHE Level 2 Mental Health First Aid & Advocacy in The Workplace
- Agile Change Management Limited
  2021 - 2021
  Agile Change Management CPD Certification
- Shaw Academy
  2020 - 2020
  Professional Diploma in Digital Marketing & SEO
- Shaw Academy
  2020 - 2020
  Professional Diploma in Project Management
- Shaw Academy
  2020 - 2020
  Professional Diploma in Leadership & Management
- Queen Elizabeth Girls School
  1991 - 1993
  GCSE
- Carmel College, Durban
  1981 - 1991
Experience
- FORTUNE TRAVEL LTD
  Jul 1993 - Mar 1996
  Retail Sales Consultant
- Amathus Travel
  Mar 1996 - Jan 1997
  Corporate Sales Executive
- Great Escape Travel
  Aug 1997 - May 1998
  Senior Travel Consultant
- American Express Global Business Travel
  Feb 1999 - May 2000
  Team Leader
- Carlson Wagonlit Travel
  Sept 2000 - Oct 2001
  Senior Business Travel Consultant
- American Express Global Business Travel
  Nov 2003 - Jun 2006
  Senior Travel Consultant
- Amdocs
  Feb 2008 - Oct 2008
  Travel Coordinator
- Carlson Wagonlit
  Jan 2011 - Apr 2014
  Senior Travel Consultant
- TAG
  Jun 2014 - Oct 2020
  Major Responsibilities:Operations Management: I have ensured and maintained unhindered departmental operations by streamlining/improving key business operations. Strategies Development & Implementation: I have devised and implemented workload management strategies. Business Improvement: I have boosted business performance by identifying areas of improvement and performing corrective actions. Relationship Building: I have cultivated and nurtured robust relationships with clients, focusing on increasing customer loyalty and quality service delivery.Key Deliverables:• Enhanced real-time access to data by developing and sustaining reservation databases.• Optimised staff performance by designing, planning, and executing skill enhancement training sessions.• Ascertained and obtained new business opportunities by liaising with VIP travel clients, corporate, and entertainment.• Achieved maximum customer satisfaction levels by addressing/resolving queries and processing all requests, including air, rail, hotel, and ancillary services. Show less
  - Shift Manager
    Feb 2018 - Oct 2020
  - Supervisor
    Jun 2014 - Feb 2018
- Eskay Connect
  Dec 2020 - Jun 2022
  Owner
  Travel and Virtual Assistant Companywww.eskay.biz
- UK Health Security Agency
  Jan 2021 - Dec 2022
  Business Analyst
  Major Responsibilities:Team Building & Leadership: I have led and directed a team of seven people for the day-to-day management of test sites and relevant workforce planning. Business Development: I have prioritised business needs to produce numerous reports outlining channels workforce and training requirements. Process & Protocols Development: I have produced written guidance and standard operating procedures for administrative processes and protocols to ensure organisational efficiency. Risk Assessment & Management: I have monitored and taken necessary steps to manage and mitigate risks, issues, assumptions, dependencies, opportunities, and milestones. Process Improvement: I have overseen the Claims & Complaints department and restructured reporting process.Key Deliverables:• Identified and addressed any gaps in internal procedures to maintain document operations, tracking, and testing risks.• Developed and implemented induction/training programmes for administration and compliance reflecting UKHSA values.• Supervised complaints department before integration with Mobile Testing and becoming In Person Testing Channels.• Tracked staff absences and annual leave while arranging hotel and train travel for SLT members. Show less
- BeyondTrust
  Mar 2023 - now
  Implementation Manager
Licenses & Certifications
- Developing a Feedback Mindset to Accelerate Your Career
  LinkedIn
  Nov 2024
  View certificate
Honors & Awards
- Awarded to Sascha Keates
  Key Accomplishments - - Acknowledged with incredible honour for nomination of the Test & Trace PRAISE Awards, Inclusive category. - Served as the last person within RTS & LTS managing all facets of closing the channel down. - Streamlined and optimised all operations within the finance and legal divisions. - Presided weekly meetings between UKHSA and the Service Management Providers. - Played an integral part in demobilising the 500 Regional and Local Covid-19 Test Sites, around UK, in… Show more - Acknowledged with incredible honour for nomination of the Test & Trace PRAISE Awards, Inclusive category. - Served as the last person within RTS & LTS managing all facets of closing the channel down. - Streamlined and optimised all operations within the finance and legal divisions. - Presided weekly meetings between UKHSA and the Service Management Providers. - Played an integral part in demobilising the 500 Regional and Local Covid-19 Test Sites, around UK, in accordance with Government policies as well as successfully completed programme three months ahead of schedule. - Ascertained, resolved, and communicated issues at testing sites and managed urgent special projects. Show less