Anthony Garado

Experience

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  ALJ SPOTNET Internet Cafe

  Feb 2003 - Jul 2007

  Technical Support / Part Owner

  • Handle all operations of the business such as managing, inventory, maintenance and advertising. • Assist all customers’ concerns, requests and complains.• Computer setup, repair and troubleshooting jobs• Perform relevant computer works such as software installation, printing, CD burning, photo editing, scanning, internet downloading and searching.

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  Royal Boskalis Westminster NV / Jan De Nul Dredging Group

  Jul 2007 - Feb 2009

  Junior ICT Support Engineer

  • Maintain and monitor EPO Server (for Mc Afee Client Update) and WSUS Server (for Windows Update Server)• Install, configure and manage Network Scanning Services using Xerox WorkCentre and Konica Minolta machines• Setup, administer and maintain gINT Software for Laboratory Test Reporting.• Operational administrative tasks according to instructions.• Set up and support more than 350 IBM Think Centre Workstations and IntelliStations users, creating accounts in Active Directory using Widows Server 2003 and creating email accounts on the mail server using Windows Exchange 2003.• Attend to different problems of users escalated by ICT Support Engineers regarding their workstations, network accounts and other related technical problems via phone or site visit• Backup and restore project data using BrightStor ARCServ Backup SoftwareTechnical Support Tasks:• 1st line support for computer related problems(OFFSHORE/ONSHORE)• Setup computers and installation of new applications needed by the company• Responsible for all IT helpdesk matters including problem logging, installation, configuration, patching of workstations• Install and maintain Wireless internet network using Linksys-Cisco products through ADSL on different company’s accommodation, apartment and villas• Support the Camp’s Internet Connection and any computer related problems• Ensure that all user’s workstation and program applications are working normally everyday• Prepare detailed reports for computer and equipment inventory Show less

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  Boskalis Westminster Middle East Ltd

  Mar 2009 - May 2012

  JUNIOR ICT SUPPORT ENGINEER

  • Using Windows 2003 Server (for mainframe), MS Exchange Server 2003 (for mail), and MS SQL Server 2000 (for database).• Backup and restore project data using BrightStor ARCServ Backup Software• Administer both LAN and PBX Network• Operate and administer the ERP systems (Exact Globe 2003 Software for Accounting System & Microsoft BusinessSolutions - Navison for HR) and take care of authorizations.• Take care of customer satisfaction in supporting issues on hardware and software; handling questions and solving issues.• Fix issues and perform minor repairs and maintenance to computer and printer hardware.• Operate as the primary contact for issues related to applications used in the office and have good communication with end users. Show less

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  Middle East Dredging Company- MEDCO

  Jul 2012 - Feb 2016

  ICT Officer

  Network Admin Tasks:• Managing/Maintaining Windows 2003/2008/2012 as File, Print, DHCP Server, Active Directory and Office2010 applications • Investigate user problems and needs, identify their source, and determine possible solutions• Support company vessels for Internet, network and server problems • Keep track of the whole ICT infrastructure status and regularly perform necessary maintenance• Contact and assist Head Office Helpdesk for administrative, configuration and network issues• Contact suppliers to quote/purchase for any ICT related hardware’s and accessories• Manage ICT Assets database (Managed Engine Service Desk)• Contact and communicate with ISP for internet service requests depending ofTechnical Support Tasks:• 1st line support for any ICT related problems• Support project sites remotely for any desktop/laptop system problems.• Support all company ships for network installation (Internet, Alcon Wi-Fi Antennas)• Supports site office/camp/villas internet problems Show less

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  Salam Technology

  Apr 2016 - now

  IT Officer

  L1 & Helpdesk SupervisorTask and responsibilities:• Supervise day to day operations of Helpdesk• Ensure entire Helpdesk agents and L1 engineers are doing their responsibilities and that end users are receiving appropriate assistance• Helping the team understand performance targets and goals• Scheduling work hours and shifts• Coordinating job rotation and cross-trainingTask and responsibilities:• Office365 exchange, Skype for Business and SharePoint admin• Keep track of the whole ICT infrastructure status and regularly perform necessary maintenance• Setup, manage and maintaining our Windows Server 2012 as File, Print, DHCP, DC Server• Setup, manage and maintaining our Backup Server (Tape and Digital backup)• Managing the Time and Attendance Server for attendance HR report• Manage ICT Assets using Barcode Asset Tagging (FaSoft) software• Suggests IT strategy/techniques from various work experiences to improve the IT infrastructure.• Attend to all IT related adjustment needed by the company and its staff.• Maintain confidentiality with regards to the information being processed, stored, or accessed by network Show less