A S M Ashraf Ahmed

Experience

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  Authentic

  Apr 2009 - May 2011

  Senior Science and Mathematics Teacher

  Taught GCE Ordinary and Advanced Level Subjects like Chemistry, Physics, Biology, Mathematics B, Pure Mathematics and etc.

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  Radiant International School

  Apr 2009 - May 2010

  Senior Physics and Economics Teacher

  Taught GCE Ordinary and Advanced Level Physics and Economics.

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  FCA Fiat Chrysler Automobiles

  Jan 2015 - Jul 2016

  Quality Supervisor

  • Drafting and creating projects in 3CPR. (3CPR 3rd party Containment and Problem Resolution Chrysler program for managing third-party containment and sorting of nonconforming components and assemblies). Training QC inspectors to perform inspection of products.• Managing manpower and time sheets, prepare rework methods & work instructions considering physical ergonomics. Checking inventory for production during the sort.• Conduct audits of effectiveness including containment, sorting and rework methods. Analyzing data and managing reports. Coordinate changes to containment, sorting and rework methods.• Comply with relevant local Health and Safety legislation. Enforce Company Health and Safety Policies.• Expert and proficient with ISO 9001 QMS and quality management tools like PPAP, APQP, SPC and etc. Show less

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  A.C. Lighting Inc.

  Aug 2016 - Jul 2017

  R&D Trainee/Engineer

  • Designing, prototyping, developing and testing electrical/electronic equipment and systems with designing/simulating software and tools including Oscilloscopes, DMM, Signal & Logic Analyzers.• Expert in installing electronics units and SMD components according to schematics and engineering instructions by soldering active and/or passive loads onto Printed Circuit Boards (PCB) of Power Supply Units (PSU), LED Engines, Filter Cards, DMX Buffer and DMX A/B Switch. • Industrial working knowledge of American Wire Gauge (AWG)/ASTM B258 standards. Fabricating different AWG cables by soldering XLR connectors following DMX512 standards and preparing wire looms and wire harnesses according to CAE diagrams mainly SolidWorks. Show less

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  Armstrong Fluid Technology

  Aug 2017 - Jan 2021

  Test Engineer

  • Maintenance & continuous improvement of control system for the fully automated test rigs used for product validation of in-house NEMA premium rated ODP & TEFC pumps. • Analyze plant processes, design and implement improvements. Involved in product design, product development. Also, troubleshooting issues with hardware and processes. Accordingly plan preventative maintenance by working with others to detect problems and implement solutions on various testing methodologies.• Integrate various control system with advanced HMI for issuing test reports and upload on the cloud server. Used the control system Somachine for Schneider PLC and HMI, Somove for Schneider/Altivar Drives and DAQFactory software for Siemens PLC. Used basic JavaScript to fetch data from the server and readable into HMI. Show less

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  Hart Pump Service (1983) Limited

  Jan 2021 - Dec 2024

  Manage daily operations, inventory, safety, and service scheduling. Drive sales, maintain client relationships, and meet revenue targets. Prepare & manage budgets, control costs, and track branch performance. Recruit, train, and lead a productive team; conduct regular reviews. Ensure high customer satisfaction through effective account and issue management.Key Responsibilities: • Strategic Leadership & Planning: Develop and execute strategic plans to meet annual revenue and profit targets.• Operational Management: Ensure day-to-day operations run efficiently and effectively across all departments.• Financial Performance & Budgeting: Prepare budgets, forecasts, and performance reports; manage costs and margins.• Team Leadership & Development: Mentor and develop department heads, promoting a high-performance culture.• Customer Relationship Management: Drive exceptional customer service, satisfaction, and loyalty.• Process Improvement & Compliance: Continuously refine business processes and ensure regulatory compliance.• Performance Tracking & Reporting: Develop and monitor KPIs (e.g., revenue growth, net margins, technician productivity) and adjust strategies as needed. Show less - Schedule and dispatch service technicians promptly and efficiently based on incoming service requests.Communicate job details, technical requirements, and timelines clearly to technicians, ensuring they arrive prepared.-Track service progress and ensure timely completion of all work orders.-Prepare accurate and competitive quotes for service jobs, replacement parts, and recommended equipment. Collaborate with sales and technical teams to ensure quotes align with technical standards, customer needs, and profit targets. Follow up on submitted quotes, addressing customer inquiries and providing additional information as required.-Serve as the first point of contact for customer inquiries, providing product information, pricing, and scheduling details. Maintain open, proactive communication with customers regarding service status, updates, and any unforeseen delays. Promptly address customer concerns or complaints, seeking swift resolutions to ensure customer satisfaction.-Process service orders from initial request through to completion, ensuring accuracy and efficiency.-Monitor and maintain appropriate inventory levels of parts and equipment, coordinating with procurement to replenish stock as needed. Ensure timely and accurate delivery of parts and equipment required for scheduled service jobs.-Maintain detailed and accurate service records, job histories, and parts usage for reporting and analysis.-Provide regular updates to branch managers on key performance metrics, including service response times, quote conversion rates, and customer feedback.-Identify opportunities to streamline service coordination, quoting, and communication processes.-Stay informed about industry trends, product innovations, and best practices to improve the quality and efficiency of service delivery.-Contribute ideas and feedback to enhance overall operational performance and custom Show less

  • Branch Manager - Head Quarter

    Aug 2022 - Dec 2024

  • Support Engineer

    Jan 2021 - Aug 2022
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  The Pump Guy Corporation

  Jan 2025 - now

  Operations Manager

  Supervise and coordinate all aspects of service delivery, including installation, maintenance, repair, and troubleshooting of pump systems. Ensure service operations are performed in compliance with safety standards, regulatory requirements, and company policies. Oversee the scheduling of service jobs, ensuring optimal utilization of resources and timely completion of all tasks. Monitor daily operations to identify potential bottlenecks or inefficiencies and implement corrective actions.Overseeing the recruitment and staffing processes. Identifying staffing needs, developing job descriptions, sourcing candidates, conducting interviews for various positions, including technicians, administrative staff, and management roles. Set clear performance expectations, provide ongoing feedback, and conduct performance reviews.Ensure customer satisfaction by delivering high-quality service, resolving any service-related issues, and maintaining effective communication with clients. Work closely with the team to identify potential business opportunities and improve service offerings.Develop and manage the department’s budget, ensuring cost-effective operations and the achievement of financial goals. Monitor service costs, labor expenses, and overall profitability, implementing cost-saving initiatives. Prepare and review financial reports, including service revenue, expenses, and profitability, and report to senior management.Continuously assess and improve operational processes to increase efficiency, reduce costs, and enhance service quality. Implement industry best practices, technology, and process changes to improve service delivery and operational performance. Analyze key performance indicators (KPIs) to track operational performance and make data-driven decisions to optimize workflows. Show less