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Shashank KV

Shashank KV

Technical Support Engineer

Followers of Shashank KV419 followers
location of Shashank KVBengaluru, Karnataka, India

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  • Timeline

  • About me

    Cloud Operations and DevOps Engineer at Akkodis | Ex-AWS

  • Education

    • Global Academy Of Technology

      2009 - 2013
      Bachelor of Engineering (B.E.) Electrical, Electronics and Communications Engineering 65

  • Experience

    • HP

      Apr 2014 - Dec 2015
      Technical Support Engineer

      1. Guiding customers with necessary links and database for technical troubleshooting for products other than Desktops and Laptops.2. Maintaining case age report for the whole team.3. Providing refreshers for fellow employees as well as training new joiners.4. Maintaining tracking of part dispatches and used and consumed by onsite team.5. Looking for total customer experience score.6. Training new joiners by helping them to recommend the parts for Onsite despatch.7. Providing software and hardware technical support for all models of Consumer & Commercial Desktops and Laptops to help the customers resolve the issues as well as ordering parts and up selling commercial model HP manufactured products as per the customer requirements.8. Generating revenue for HP by striking warranty deals for the products (desktops and laptops) purchased in bulk by high end business customers such as the US government and Schools. Show less

    • Austin Medical Solutions Pvt Ltd

      Dec 2015 - Jul 2018
      Helpdesk Engineer

      1. Support for pre-defined Asset types like Desktops, Servers, Switches, Routers, Operating Systems, Applications, Firewalls etc2. Keep track of changes to assets over a period of time. Audit Log capabilities for Asset history.3. Support Microsoft® Active Directory based authentication (Creation of New User accounts and proof users for various job positions.4. Role based Permission & Access control for data and actions.5. Track status, history, changes, Problems, incidents, issues for each asset.6. Track inventory by asset types like servers, desktops, laptops, routers, switches, links, databases, operating systems, installed applications, etc.7. Worked on IT inventory tool like OCS for tracking and maintenance of IT assets.8. Ensuring 99.9% uptime of primary and backup MPLS and Internet leased lines. Show less

    • Magna Infotech - A Quess Company

      Jul 2018 - Oct 2018
      Senior IT Analyst

    • Capgemini

      Nov 2018 - Jun 2021
      Consultant

    • Amazon Web Services (AWS)

      Jun 2021 - Oct 2022
      CSE-II (Enterprise Applications)

    • Akkodis

      Mar 2023 - now
      Cloud Operations and DevOps Engineer

  • Licenses & Certifications